Grocery Delivery Services Now Available via
Instacart to Individuals Participating in the Coaching Programs of
Pack Health, a Quest Diagnostics Company, to Mitigate Social
Determinants of Health Impacting Care
BIRMINGHAM, Ala. and SAN FRANCISCO, Feb. 21,
2024 /PRNewswire/ -- Pack Health, a Quest
Diagnostics (NYSE: DGX) company specializing in patient engagement,
and Instacart (NASDAQ: CART), the leading grocery technology
company in North America, today
announced a collaboration aimed at improving both food access and
healthy eating habits for underserved communities across
the United States.
By integrating Instacart into Pack Health's programs, the
companies will deliver a complementary suite of services aimed at
increasing access to the food, nutrition education and coaching
support individuals need to build healthier habits. The
collaboration combines the strengths of both companies to provide
health plans with a comprehensive nutrition offering for their
members. With this addition, Pack Health's programs now offer not
only education and behavioral coaching to inspire the adoption of
healthier habits, but also directly address the pressing issue of
access to nutritious food for those in underserved communities.
Through this relationship with Instacart, food insecure members
enrolled in a Pack Health engagement program may receive same-day
delivery of nutritious food designed to suit a member's condition
from local grocers through their health plan. Pack Health will also
provide weekly one-to-one coaching services, shopping lists and
recipes, and dedicated support to help members mitigate the impacts
of social determinants of health (SDOH). All members enrolled in a
Pack Health program are matched with one of the company's in-house
Health Advisors to guide them through condition-specific modules
over a 12-week period. Members engage with Pack Health through a
weekly phone call, two-way texts, and emails.
"We believe combining grocery delivery with nutrition coaching
services can uniquely drive the adoption of healthy habits while
teaching long term, sustainable behaviors to our members," said
Robert Ginter, Vice President and
General Manager of Pack Health, a Quest Diagnostics company. "This
relationship with Instacart will help food insecure individuals who
are already managing their health through our coaching services
change their lives for the better. We know that combining coaching
services and access to fresh grocery delivery can be effective, and
are excited by this opportunity to reach more people across the
country who remain in need of this service."
"Nutrition and health are deeply intertwined, and we believe
there is an enormous opportunity to integrate food into healthcare
to improve outcomes," said Sarah
Mastrorocco, Vice President and General Manager of Instacart
Health. "Our mission is to give people access to nutritious food,
and through Instacart Health, we're dedicated to ensuring families
not only have access, but also the resources and support needed to
lead healthier lives. Through our collaborations, we're offering
user-friendly solutions that leverage Instacart's reach, scale,
selection and technology to address social determinants of health
and make nutrition guidance from experts like Pack Health
actionable."
Instacart Health leverages the power of Instacart's platform,
products and partnerships to expand access to nutritious food,
inspire sustainable healthy habits, and scale food as medicine
programs across the country. Using Instacart Health's suite of
digital tools, health organizations can scale nutrition access and
education programs that offer actionable medically tailored
nutrition advice to members as well as the convenience of same-day
delivery. For members who also are enrolled in the Supplemental
Nutrition Assistance Program (SNAP), Instacart today offers online
SNAP acceptance from more than 170 retail banners and 14,000 stores
across all 50 states and Washington
D.C., meaning 96% of SNAP households can access delivery of
fresh and nutritious foods from local grocers via Instacart.
Pack Health is a patient-engagement company specializing in
comprehensively addressing chronic conditions and comorbidities
influenced by mental health, lifestyle behaviors, access to care
and SDOH. The company employs certified Health Advisors trained
across over 20 chronic conditions who engage, motivate, monitor and
support individuals through a digital engagement platform,
providing personalized content. To support its programs, Pack
Health will leverage Instacart Health Fresh Funds,
category-specific grocery stipends, combined with tools that help
members act on Pack Health Advisors' nutrition advice, including
Lists for Nutrition, which can be tailored to a member's unique
dietary preferences and needs, as well as Shoppable Recipes to
support meal planning.
Food insecurity is categorized by the lack of access to
affordable, nutritious food. In 2022, almost 13% of households
across the United States were
considered food insecure.1 The inability to access
enough food to support active, healthy lifestyles is often
associated with increased risk for multiple diet-related health
conditions such as diabetes, obesity, heart disease, mental health
disorders and other chronic diseases.
Pack Health first piloted a similar program to a group of over
500 participants in the Southeast, to favorable results, in 2023.
In addition to improving the participating members' physical and
mental health, the combination of fresh grocery delivery with
coaching services reduced food insecurity by more than half, from
42% to 19%.2 Research shows food and health are
increasingly intertwined, with some chronic conditions like type 2
diabetes particularly impacted by a patient's nutrition. For
certain patient populations, meal home delivery has shown a 39%
reduction in hospitalizations.3
For more information, visit
www.PackHealth.com/Food-Insecurity.
About Quest Diagnostics
Quest Diagnostics empowers people to take action to improve health
outcomes. Derived from the world's largest database of clinical lab
results, Quest's diagnostic insights reveal new avenues to identify
and treat disease, inspire healthy behaviors, and improve health
care management. Quest Diagnostics annually serves one in three
adult Americans and half the physicians and hospitals in
the United States, and our nearly
50,000 employees understand that, in the right hands and with the
right context, our diagnostic insights can inspire actions that
transform lives. www.QuestDiagnostics.com.
About Instacart
Instacart, the leading grocery
technology company in North
America, works with grocers and retailers to transform how
people shop. The company partners with more than 1,500 national,
regional, and local retail banners to facilitate online shopping,
delivery and pickup services from more than 85,000 stores across
North America on the Instacart
Marketplace. Instacart makes it possible for millions of people to
get the groceries they need from the retailers they love, and for
approximately 600,000 Instacart shoppers to earn by picking,
packing and delivering orders on their own flexible schedule. The
Instacart Platform offers retailers a suite of enterprise-grade
technology products and services to power their e-commerce
experiences, fulfill orders, digitize brick-and-mortar stores,
provide advertising services, and glean insights. With Instacart
Ads, thousands of CPG brands – from category leaders to emerging
brands – partner with the company to connect directly with
consumers online, right at the point of purchase. With Instacart
Health, the company is providing tools to increase nutrition
security, make healthy choices easier for consumers, and expand the
role that food can play in improving health outcomes. For more
information, visit www.Instacart.com/company, and to start
shopping, visit www.Instacart.com.
1 Household Food Security in the United States in 2022 (usda.gov)
2 Pack Health Internal Data, 2023.
3 Brown University's Center
for Gerontology and Healthcare Research. "The Impact of
Home-Delivered Meals on Overall Health and Associated Use of
Healthcare Services." 2017.
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SOURCE Quest Diagnostics