PROVO, Utah and SEATTLE, Aug. 31,
2021 /PRNewswire/ -- Qualtrics (Nasdaq: XM), the leader
and creator of the Experience Management (XM) category, is
launching EX25, a new framework designed to help employers
regularly listen to their employees, featuring 25 key drivers that
impact every employees' workplace experience. EX25 is built into
Qualtrics EmployeeXM™, the leading product for employee experience
management, and it helps employers adapt to the evolving needs and
priorities of their employees and take action to improve employee
engagement and retention.
![(PRNewsfoto/Qualtrics) (PRNewsfoto/Qualtrics)](https://mma.prnewswire.com/media/1311410/Qualtrics_XM_Logo.jpg)
COVID-19 has completely changed how we work, and many employees
are revisiting their priorities and expectations. In fact, in the
midst of millions of workers quitting during the "Great
Resignation," nearly half (44 percent) of all U.S. employees plan
to look for a job in the next year. To retain and engage their
employees, employers need to adjust their approach to employee
experience to account for employees' evolving needs and
priorities.
Measuring employee sentiment and engagement only on an annual
basis, as employers traditionally have, is no longer sufficient. In
order for employers to attract and retain great talent in today's
landscape, they must increase the frequency at which they gather
and respond to feedback from their employees. They must also do so
in a way that is realistic and actionable.
"Employees want to know they are being heard, and employers will
lose the war for talent if they don't continuously listen and
respond to employee feedback," said Jay
Choi, Qualtrics chief product officer. "EX25 is backed by a
proven, science-based methodology that takes the guesswork out of
what questions to ask employees, when to ask them and how to take
action to show them you care about their experiences at work."
Qualtrics' in-house team of organizational psychologists
identified 25 key drivers of every employee's experience at
work—such as work-life balance, collaboration—aligned to the five
pillars, or key performance indicators (KPIs), of the employee
experience:
- Engagement
- Experience vs Expectations
- Intent to Stay
- Inclusion
- Well-Being
By delivering a standard framework to measure the employee
experience, EX25 gives employers confidence to make more informed
decisions about what will keep their employees satisfied at work
and attract top talent. Employers can also customize this framework
to determine how often they need to ask employees for their
feedback.
EX25 includes:
- Program design guide that helps employers pulse their employees
at the right cadence for them, so they can take action on
feedback throughout the year
- Set of scientifically validated questions for each employee
experience KPI and experience driver
- Dashboard templates with analyzed employee feedback data for
managers and leaders to understand the top drivers of employee
engagement across their teams and take action on improving those
areas
- Benchmarks that illustrate how companies' employee experience
KPIs compare to others in the same industry and
- Expert-designed action guidance that helps managers to
meaningfully improve on each experience driver.
For more information about EX25, please visit the Qualtrics
Blog.
Availability
EX25 will be generally available in Q4
2021.
About Qualtrics
Qualtrics, the leader and creator of the Experience Management
(XM) category, is changing the way organizations manage and improve
the four core experiences of business—customer, employee, product
and brand. Over 13,500 organizations around the world use Qualtrics
to listen, understand and take action on experience data
(X-data™)—the beliefs, emotions and intentions that tell you why
things are happening, and what to do about it. The Qualtrics XM
Platform™ is a system of action that helps businesses attract
customers who stay longer and buy more, engage employees who build
a positive culture, develop breakthrough products people love and
build a brand people are passionate about. To learn more, please
visit qualtrics.com.
Contact: press@qualtrics.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/qualtrics-launches-ex25-modernizing-the-approach-to-managing-the-employee-experience-301365905.html
SOURCE Qualtrics