Digital contact center and chatbots provide efficient and
intelligent customer services to enhance visibility across the
organization, as well as higher customer satisfaction
BEIJING, April 5, 2022 /PRNewswire/ – Infobird Co., Ltd
(NASDAQ: IFBD) ("Infobird" or the "Company"), a leading provider of
AI-powered customer engagement solutions in China, today
announced that it signed a cooperation agreement with Taikang
Healthcare Industry Investment Holdings Co., Ltd. (referred to as
"Taikang Healthcare Investment Holdings",). Taikang Healthcare
Investment Holdings is a wholly-owned subsidiary of Taikang
Insurance Group, specializing in investment and development, asset
management and operation services for the medical care and health
industry. Taikang Healthcare Investment Holdings has a registered
capital of 3 billion RMB, which is
the core platform and carrier for Taikang's large and growing
healthcare business.
Through this cooperation, Infobird will provide its full suite
of digital contact center solutions to assist Taikang
Healthcare Investment Holdings telemarketing and customer service
department, home care service center and high-quality elderly care
community and create an omni-channel intelligent contact solution
to comprehensively improve the efficiency and quality of customer
service.
Taikang Healthcare Investment Holdings owns a number of
professional medical care brands such as Taikang Community, Taikang
Healthcare, Taikang Ultimate Concern, and Taikang Healthcare
Investment Fund , providing people with high-quality elderly care,
rehabilitation care and medical and health services, changing the
Chinese people's concept of healthy elderly care and lifestyle.
With more than ten years of experience in the health industry,
Taikang Healthcare Investment Holdings has been a leader in
identifying and addressing the healthcare needs of its customers,
and has become a core provider of medical and elder care in
China. Taikang Healthcare
Investment Holdings continues to innovate and deeply cultivate the
elderly life care industry.
In the context of the rapid development of the elderly care
industry, Taikang Healthcare Investment Holdings has also ushered
in the "golden period" of rapid corporate development. As of the
end of 2020, Taikang Healthcare Investment Holdings 's physical
elderly care operating agencies cover 24 provinces in nearly
60 cities across the country and employs over 10,000 people. In
order to meet the growing demand for business development and
provide high-quality services for the elderly, Infobird will
collaborate with Taikang Healthcare Investment Holdings to upgrade
and transform its digital contact center management and intelligent
services in two phases.
In the first stage, Infobird will provide cloud telemarketing
and cloud customer service solutions to help Taikang Healthcare
Investment Holdings with more efficient customer service as well as
lead management and, at the same time, optimize the outbound
calling. Infobird is combining the online customer service and call
center into the same platform, which previously
operated separately , and is now coordinating with Taikang
Healthcare Investment Holdings 's own CRM system. The system will
support the automatic identification of omni-channel data sources,
high-intent customer leads will be directly pushed to the CRM
system and multi-dimensional reports will be automatically
generated. At the same time, with the help of the reports, the
system will be able to identify the performance of the customer
service operations. Overall, it will help improve the work and
management efficiency of customer service agents, improve the
customer service experience, and realize a rapid upgrade of
customer service agent management.
In the second stage, Infobird's omni-channel call center will
serve Taikang Healthcare Investment Holdings Home Care Service
Center to provide service reservations and service scheduling for
the entire community, so that the elderly at home can obtain
convenient and professional home-based services. In addition,
Infobird's AI Chatbots will also contribute to Taikang Healthcare
Investment Holdings' community services. Through the intelligent
voice interaction of the telephone chatbots , doctors/nurses can
remind residents of medication, health reminders, and health return
visits .
Infobird has deep and growing experience in the field of digital
customer management and has served many industries such as finance,
retail, healthcare, NEV and many others. The Company's cloud call
center, intelligent cloud telemarketing, voice chatbot, intelligent
quality inspection, intelligent interactive training and other
products cover full-link service scenarios in customer engagement .
In the future, Infobird hopes to deepen cooperation with Taikang
Healthcare Investment Holdings, and continuously expand the
application boundaries in the elderly care industry and provide
lasting solutions for the growth of more companies.
Since the 1990s, China's
population aging process has accelerated. The Chinese government
attaches great importance to supporting its aging population by
actively working to identify the challenges of aging, and designing
government-led, social participation and universal concern
programs. With the improvement of people's living standards and
changes in the consumption needs of the elderly, it is expected
that the Chinese elderly market will develop rapidly in the future.
As such, it is expected that there will be a growing need to ensure
the corresponding supporting facilities are in place to provide a
modern and high-quality experience for care providers and
patients.
About Infobird Co., Ltd
Infobird, headquartered in Beijing,
China, is a software-as-a-service provider of innovative
AI-powered, or artificial intelligence enabled, customer engagement
solutions in China. For more
information, visit Infobird's website at www.Infobird.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of the Private Securities Litigation Reform Act
of 1995. Words such as "will, "future," "expects," "believes," and
"intends," or similar expressions, are intended to identify
forward-looking statements. Statements that are not historical
facts, including statements about the Company's beliefs and
expectations, are forward-looking statements. All forward-looking
statements are inherently uncertain as they are based on current
expectations and assumptions concerning future events, results,
conditions or performance of the Company. Readers are cautioned not
to place undue reliance on these forward-looking statements, which
are only predictions and speak only as of the date they are made.
In evaluating such statements, investors and prospective investors
should review carefully various risks and uncertainties and other
matters identified in the Company's filings with the U.S.
Securities and Exchange Commission. These risks and uncertainties
could cause the Company's actual results to differ materially from
those indicated in the forward-looking statements. The Company
undertakes no obligation to publicly update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise, except as may be required by law.
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