Arkansas.gov Ranks Among the Nation’s Top 10 Websites
19 September 2018 - 6:30PM
Business Wire
Recognized for Delivering a Truly
Citizen-Centric Design
Arkansas.gov, the official website of the State of Arkansas, won
5th place in the Center for Digital Government’s 2nd annual
Government Experience Awards. The 2018 competition recognizes the
achievements and best practices of states, cities and counties that
have gone to the web and beyond to radically improve the experience
of government and push the boundaries of how citizen services are
delivered.
“State and local governments are responding to citizen wants and
needs with increasingly sophisticated online experiences,” said
Dustin Haisler, chief innovation officer for the Center for Digital
Government. “This year’s Government Experience Awards winners have
well-designed websites and innovative channels that provide
citizens meaningful information and services, robust data
integration and an exceptional user experience.”
Arkansas.gov was recognized for its enterprise digital
government experience that encompasses more than 900 services
delivered to citizens through a responsive and chatbot-integrated
website, an ever-growing social media presence, and Gov2Go—the
state’s internationally acclaimed citizen-centric digital
government assistant. Together, this cross-channel approach
presents a single view of Arkansas government that is accessible
from any device.
“We are excited that Arkansas.gov has been recognized once again
as a website that provides Arkansans user-friendly access to
government services,” said Arkansas Governor Asa Hutchinson. “The
combination of INA’s expertise, feedback from our users, and
insights from Google Analytics has paid off with an award-winning
website that is easy to use and streamlines state government."
Arkansas.gov offers an easy, convenient way for Arkansans to
access more than 900 online services, including Driver License
Renewal, Vehicle Registration Renewal, and Birth Certificate
Orders. Its minimal, information-centric design and lightning-fast
performance stands in refreshing contrast to the bloated, graphics-
and feature-heavy portals of the past.
In 2017 alone, Arkansas government websites served more than 1.3
million visits and over 2.6 million transactions across more than
900 online services. It securely processed more than $414 million
in digital government transactions—an 18% digital adoption increase
over 2016—with a 98% average satisfaction rating from more than
200,000 citizens.
About Information Network of Arkansas
The Information Network of Arkansas (INA) is a public-private
partnership between the state of Arkansas and the Arkansas
Information Consortium (AIC) that helps state government entities
Web-enable their information and services. Little Rock-based AIC is
celebrating its 21st year as the state’s official digital
government services partner, and is part of digital government firm
NIC's (Nasdaq: EGOV) family of companies. A local tech employer,
AIC was recently named to the 2017 “Best Places to Work in
Arkansas” list sponsored by Arkansas Business. INA operates
Arkansas.gov, the official website of the state of Arkansas, which
offers more than 900 state and local online services.
About NIC
NIC Inc. (Nasdaq: EGOV) is the nation’s premier provider of
innovative digital government solutions and secure payment
processing, which help make government interactions more accessible
for everyone through technology. The family of NIC companies has
developed a library of more than 13,000 digital government services
for more than 6,000 federal, state, and local government agencies.
Among these solutions is the ground-breaking personal assistant for
government, Gov2Go, delivering citizens personalized reminders and
a single platform for all government interactions. More information
is available at www.egov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20180919005615/en/
Information Network of ArkansasBob Sanders,
501-324-8915bob@ark.org
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