Kansas Chatbot Agent Kay Now Available Through Facebook Messenger
29 Juni 2018 - 12:01AM
Business Wire
The State of Kansas’ Official Chatbot Becomes
First State Chatbot to Integrate with Facebook Messenger, Making
Government More Social
New enhancements to “Agent Kay,” a chatbot powered by artificial
intelligence, have secured bragging rights for the state of Kansas.
On June 28, Kansas Information Consortium, LLC (KIC), the company
responsible for the development of this program, announced the
integration of Agent Kay into the official Facebook page for the
state of Kansas. This integration marks the first instance of a
state government chatbot with the Facebook Messenger platform.
Launched on June 21, 2018, Agent Kay is the official chatbot of
the State of Kansas. Chatbots are computer programs that mimic
human conversation by using artificial intelligence and machine
learning. Incorporating chatbots into government technology
provides exciting new avenues for modernizing the delivery of
digital services to the citizens of Kansas.
Agent Kay guides citizens through a series of questions, aimed
at quickly and easily providing the information they need. Users of
both the Facebook Messenger app and Facebook users who like and
follow Kansas.gov – Kansas Government Online [@ksgovernment], can
message Agent Kay with conversational questions or can click on one
of the many topics that auto-populate when Agent Kay is accessed.
These topics include information on taxes, hunting and fishing,
unemployment, or state trivia.
KIC General Manager, Nolan Jones states: “As the most popular
social media platform in the world, integrating with Facebook and
Facebook Messenger dramatically broadens our ability to assist the
citizens of Kansas. Agent Kay demonstrates how Kansas is taking the
lead by using cutting-edge technologies to assist citizens,
businesses, and agencies throughout Kansas.”
Agent Kay is currently programmed to answer over 200 questions,
with new responses being added almost daily. The underlying
technology features an analytics component that constantly evolves
and improves Agent Kay’s ability to respond to user questions. In
the event that a user’s inquiry is beyond the scope of Agent Kay’s
programming, a live agent will step in to finish the
interaction.
The development and maintenance of Agent Kay is performed by KIC
as a service of the Information Network of Kansas, Inc. (INK).
Under INK’s and KIC’s public-private partnership, eGovernment
services are delivered through a self-funded model, which does not
utilize taxpayer funds.
About Kansas.gov
The Information Network of Kansas, Inc. (INK) is responsible for
the oversight of the development of the official website for the
state of Kansas, Kansas.gov. The portal operates through a
public-private relationship between INK and the Kansas Information
Consortium, LLC, to help Kansas government entities Web-enable
their information services. The Kansas Information Consortium
builds, operates, maintains and markets Kansas.gov and is part of
NIC’s (NASDAQ: EGOV) family of companies.
About NIC
NIC Inc. (NASDAQ: EGOV) is the nation’s premier provider of
innovative digital government solutions and secure payment
processing, which help make government interactions more accessible
for everyone through technology. The family of NIC companies has
developed a library of more than 13,000 digital government services
for more than 5,500 federal, state, and local government agencies.
Among these solutions is the ground-breaking personal assistant for
government, Gov2Go, delivering citizens personalized reminders and
a single platform for all government interactions. More information
is available at www.egov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20180628006434/en/
Kansas Information Consortium, LLCNolan Jones,
785-296-5059General Manager
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