RNS Number:3508B
Miller Fisher Group PLC
30 March 2001


FOR IMMEDIATE RELEASE                                             30 MARCH 2001


                           MILLER FISHER GROUP PLC


           PRELIMINARY RESULTS FOR THE YEAR ENDED 31 DECEMBER 2000




Miller Fisher Group plc, the provider of support services to the insurance and
financial services industries, announces its preliminary results for the year
ended 31 December 2000.

Key points:

  * Turnover #59.4 million (1999:#60.8 million)

  * Operating Profit before exceptional items and interest #1.1 million
    (1999:#6.3 million)

  * Pre-tax pre-exceptional loss of #0.9 million (1999: #5.2 million profit)

  * Restructuring of operations and cuts in cost base resulted in
    exceptional charge of #2.2 million (1999: #2.6 million)

  * Pre-tax loss of #3.1 million (1999: #2.6 million profit)

  * Benefits of restructuring led to second half operating profit pre
    exceptional items of #1.2 million (H1:#0.08 million loss)

  * Strong growth from Miller Farrell in Ireland

  * Homecare Insurance sold for #4.5 million subject to regulatory consent



Commenting on the outlook for the current year, Chairman Sir Timothy Kitson
said: "The difficulties we encountered in the first half of last year and the
steps we have taken to overcome them have obviously affected the results for
the year as a whole. The outcome is disappointing, especially as it has
interrupted our previous track record of strong growth. We believe that the
action we have taken to cut costs and fundamentally reorganise our operational
strategy will provide a sound base for the future. We have already seen a
marked improvement in the second half of last year and we are determined that
this improvement should follow through in the current year.


We are continuing preliminary discussions with potentially interested parties
which may or may not lead to an offer for the Group. The Board is mindful in
these discussions of the need to maximise shareholder value and shareholders
will be advised as to the outcome of these discussions in due course.



For further information contact:

Miller Fisher Group plc                                           020 7398 8700
Kevin Kenny - Chief Executive
Richard Horton - Finance Director

Grandfield                                                        020 7417 4170
Clare Abbot/Kirsty Black

                           MILLER FISHER GROUP PLC


                             PRELIMINARY RESULTS


                     FOR THE YEAR ENDED 31 DECEMBER 2000



The results for the year to 31 December 2000 are reported as follows:




Results


The Group reported an operating profit before exceptional items and interest
of #1.1 million compared to #6.3 million in 1999. After interest there was an
overall loss before taxation and exceptional items of #0.9 million compared to
a profit of #5.2 million for the previous year.


During the year the Group embarked upon a cost cutting and re-engineering
programme, which resulted in a charge for exceptional items amounting to #2.2
million (1999: #2.6 million). This charge relates primarily to redundancy,
reorganisation and office closure costs incurred during the year. The charge
also includes provisions for the estimated future disposal costs of surplus
property and the Group has taken the opportunity to write off certain
previously capitalised development costs. Losses before tax after exceptional
items were #3.1 million (1999: #2.6 million profit).




Earnings


Earnings per share before exceptional items showed a loss of 0.57p (1999:
2.72p profit) and after exceptional items showed a loss of 1.95p (1999: 1.51p
profit).




Turnover


Turnover for the Group was #59.4 million (1999: #60.8 million). Within this
figure, the combined turnover of our Claims Management, Administration and
Inspection services was #48.9 million (1999: #50.5 million) and the turnover
of our insurance subsidiary Homecare increased marginally to #10.5 million
from #10.3 million the previous year.




Dividend


An interim dividend of 0.10p per share was paid to shareholders on the 8
December 2000. In view of the results for the year as a whole, no further
dividend is being recommended. The total dividend for the year as a whole is
therefore 0.10p compared to 1.0p in the previous year.




OVERVIEW


As we reported in our interim results announcement, we had a particularly
difficult first half to the year during which the revenues from our UK loss
adjusting business fell materially short of the levels expected by the Board.
The difficult trading conditions continued into the start of the second half
with a continuation of the low level of claims activity in the UK household
market and a resulting reduction in the number of claims outsourced to loss
adjusters. At the back end of the year, the position was reversed with a
substantial increase in the number of claims reported as a result of the
storms and widespread flooding experienced in the UK in October and November.


The Group management put in place a firm action plan during the first half of
the year to reduce the cost base of the loss adjusting division to bring it
into line with the lower than expected level of activity. This action
continued into the second half of the year, and coincided with the start of a
pre-planned re-engineering programme to increase operational productivity by
the introduction of new technology. The re-engineering programme also
continued throughout the second half of the year and was completed in the
early part of 2001. As a result we now have a substantially reduced UK loss
adjusting cost base and a more efficient business from which to go forward.


While the implementation of this programme resulted in a high level of
exceptional costs, at an operational level the benefits are very apparent. In
the first half of 2000 the Group incurred an operating loss before exceptional
items of #80,000. In the second half of 2000 the Group recorded an operating
profit of #1.2 million before exceptional items.




OPERATIONS


During the course of the year we commenced a reorganisation of the Group
operational structure. Previously the Group had been divided into a number of
divisions and activities that broadly reflected the acquisitions that we had
made over the previous few years. We have embarked upon a process to eliminate
the separate operations and create a single operating entity to face the
market. We believe that the benefits of this strategy will include the fact
that we will have fewer trading entities, and thus reduced costs, and we will
have a common marketing and business proposition, which will improve branding
and improve tendering capability. We also believe that by bringing all our
operations into an integrated "one company" approach we will be in a position
to present a unique proposition to the market place.


This reorganisation process is now nearing completion and the various Group
operations in the UK will be relaunched on 1 May 2001 under the single trading
name of Miller Fisher.




Claims Management, Administration and Inspection Services


In the UK, this comprises loss adjusting services, third party administration
and outsourcing services, claims and risk related services as well as accident
and transit damaged motor vehicle inspection services and the investigation of
potentially fraudulent motor accident claims. All these operations will now be
branded in common as Miller Fisher.


As previously mentioned, the UK loss adjusting business had a difficult and
testing year, but now that it has completed its re-engineering process it is
in a much stronger position to benefit from any upturn in its market. The
co-ordination of call centre and third party administration activities with
other group services has resulted in a growing cross fertilisation, with new
business opportunities being introduced and with the main 24/7 call centre in
Waltham Cross developing as a hub for the distribution of a number of claims
and outsourcing opportunities. The growth of inspection services for accident
damaged motor vehicles was marred by the collapse of a major client, Motor and
Legal Group Limited, at the end of the first quarter but revenues from new
clients gained have now almost completely replaced the lost income stream.




Internationally, a separate division comprises Miller Farrell, our loss
adjusting and claims management business in Ireland, our international
adjusting and inspection operations in Dubai, Hong Kong, Singapore, Caracas
and Salzburg and an international office in London.


The business of Miller Farrell in Ireland has gone from strength to strength
and during the year it acquired the business of Brian Collins and Associates,
a specialist liability adjusting firm, which has further consolidated its
position in that market. After a strong start to the year, the rest of the
international division had a quiet second half. However, activity is now
picking up again, and with the opening of the new office in Singapore, a good
contribution is expected in the current year.




Insurance


Homecare Insurance, which specialises in the area of mobile telephone
insurance, expanded its growth in turnover, profits and policy numbers.
However, as part of our drive to focus on core activities we said in the
statement accompanying our interim figures last year that we were seeking ways
to maximise the value of our investment in Homecare. On the 19 March 2001 we
announced the sale of Homecare for #4.5 million, subject to the consent of the
Financial Services Authority to the transaction.




FINANCE


Net borrowings as at 31 December 2000 were #24.7 million, an increase of #7.5
million compared to the figure at 31 December 1999. At the year end, the
increase in borrowings was covered by short term banking facilities. The group
is currently making arrangements for the bulk of the increase to be replaced
by medium term facilities.




ANNUAL GENERAL MEETING


The Annual General Meeting of the Company will be held at Armourers' Hall, 81
Coleman Street, London EC2 on 14 June at 12.30 p.m.




OUTLOOK


The difficulties we encountered in the first half of last year and the steps
we have taken to overcome them have obviously affected the results for the
year as a whole. The outcome is disappointing, especially as it has
interrupted our previous track record of strong growth. We believe that the
action we have taken to cut costs and fundamentally reorganise our operational
strategy will provide a sound base for the future. We have already seen a
marked improvement in the second half of last year and we are determined that
this improvement should follow through in the current year.


We are continuing preliminary discussions with potentially interested parties
which may or may not lead to an offer for the Group. The Board is mindful in
these discussions of the need to maximise shareholder value and shareholders
will be advised as to the outcome of these discussions in due course.




Sir Timothy Kitson

Chairman









Unaudited Consolidated Profit and Loss Account
for the year ended 31 December 2000

                    Year ended 31 December 2000   Year ended 31 December 1999
                    Before             After      Before                After
                    except-  Except-   except-    except-    Except-    except-
                    ional    ional     ional      ional      ional      ional
                    expenses expenses  expenses   expenses   expenses   expenses
             Note   #'000    #'000     #'000      #'000      #'000      #'000
Turnover            58,833         0    58,833     59,466          0     59,466
Movement in            586         0       586      1,368          0      1,368
work in
progress
Total        2      59,419         0    59,419     60,834          0     60,834
turnover
External           (11,867)        0   (11,867)   (12,511)         0    (12,511)
charges
Net                 47,552         0    47,552     48,323          0     48,323
income
Staff              (27,360)     (388)  (27,748)   (24,152)    (1,409)   (25,561)
costs
Depreciation        (1,198)        0    (1,198)      (931)         0       (931)
of tangible
fixed assets
Other              (17,916)   (1,853)  (19,769)   (16,934)      (955)   (17,889)
operating
charges
Operating  2,3       1,078    (2,241)   (1,163)     6,306     (2,364)     3,942
profit /
(loss)
Change of    3           0         0         0          0       (260)      (260)
domicile
expenses
Net                 (1,942)        0    (1,942)    (1,078)         0     (1,078)
interest
payable
(Loss) /              (864)  (2,241)    (3,105)     5,228     (2,624)     2,604
profit on
ordinary
activities
before
taxation
Taxation on            (59)       0        (59)    (1,019)       750       (269)
(loss) /
profit on
ordinary
activities
(Loss) /              (923)  (2,241)    (3,164)     4,209     (1,874)     2,335
profit on
ordinary
activities
after taxation
Dividends    4        (166)       0       (166)    (1,611)         0     (1,611)
paid and
proposed
Retained            (1,089)  (2,241)    (3,330)     2,598     (1,874)       724
(loss) /
profit
Basic        5       (0.57)              (1.95)      2.72                  1.51
(loss) /
earnings
per
ordinary
share (p)
Diluted      5       (0.57)              (1.94)      2.66                  1.48
(loss) /
earnings
per
ordinary
share (p)
Dividends per         0.10                0.10       1.00                  1.00
ordinary share
(p)


Consolidated Balance Sheet
as at 31 December 2000
                                            unaudited                   audited
                                              year to                   year to
                                            31-Dec-00                 31-Dec-99
                                       Note     #'000                     #'000
Fixed assets
Intangible fixed assets - goodwill             31,584                    30,575
Tangible fixed assets                           5,393                     4,874
Total fixed assets                             36,977                    35,449
Current assets                            6    34,310                    33,077
Creditors: due within one year            7   (40,174)                  (27,563)
Net current (liabilities) / assets             (5,864)                    5,514
Total assets less current liabilities          31,113                    40,963
Creditors : due after one year            8    (7,461)                  (14,663)
Net assets                                     23,652                    26,300
Capital and reserves
Called up share capital                         8,201                     8,028
Merger and other related reserves              17,303                    16,658
Profit and loss account                        (1,852)                    1,614
Shareholders' funds - equity interest          23,652                    26,300


Consolidated Cash Flow Statement
for the year ended 31 December 2000
                                                         unaudited     audited
                                                           year to     year to
                                                         31-Dec-00   31-Dec-99
                                                   Note      #'000       #'000
Net cash (outflow)/inflow from operating             10        (9)        291
activities
Returns on investment and servicing of finance             (2,097)     (1,078)
Taxation                                                     (865)       (874)
Capital expenditure and financial investment               (1,710)     (1,798)
Acquisitions and disposals                                 (1,492)     (8,262)
Equity dividends paid                                      (1,291)     (1,428)
Cash outflow before use of liquid resources
and financing                                              (7,464)    (13,149)
Financing                                                   6,899      12,453
Decrease in cash for period                                  (565)       (696)

Reconciliation of net cash outflow to movement
in net debt:
Decrease in cash for the year                                (565)       (696)
Cash inflow from increase in debt and
lease finance                                              (6,898)     (7,539)
Change in net debt resulting from cash flows and
movement in net debt                                       (7,463)     (8,235)
Net debt at 1 January                                     (17,240)     (9,005)
Net debt at 31 December                               9   (24,703)    (17,240)




Notes to the Consolidated Results
for the year ended 31 December 2000

1 Principal accounting policies

The results for 2000 have been prepared in accordance with the accounting
policies of Miller Fisher Group Plc as set out in its 1999 Annual Report and
Accounts.

2 Segmental analysis
                          Turnover Operating    Net   Turnover Operating    Net
                                      profit assets               profit assets
                              2000      2000   2000       1999      1999   1999
                             #'000     #'000  #'000      #'000     #'000  #'000
Analysis by activity:
Claims management,          48,930       544 22,304     50,575     5,775 25,327
administration and
inspection
Insurance                   10,489       534  1,348     10,259       531    973
                            59,419     1,078 23,652     60,834     6,306 26,300
Exceptional expenses                  (2,241)                     (2,624)
                            59,419    (1,163)23,652     60,834     3,682 26,300

The exceptional expenses incurred in 1999 and 2000 relate to the Claims
management, administration and inspection activity.

                                                     unaudited          audited
                                                         as at            as at
                                                     31-Dec-00        31-Dec-99
                                                         #'000            #'000
3 Exceptional expenses

Exceptional expenses
comprise:
Redundancy and                                             607            1,600
reorganisation
Office relocation and                                      827              518
temporary staff
Development costs written                                  274              246
off
Surplus property - estimated                               292                0
future disposal costs
Other reorganisation                                       241                0
costs
Change of domicile                                           0              260
expenses
                                                         2,241            2,624
4 Dividend

The Board does not recommend the payment of a final dividend (1999: 0.70p). An
interim dividend for 2000 of 0.10p per share (1999: 0.30p per share) was paid
on 8 December 2000.

5 Earnings per ordinary share

(Loss)/earnings per ordinary share has been
calculated as follows:

(Loss)/profit attributable to
ordinary shareholders:
Before exceptional                                       (923)            4,209
expenses
After exceptional                                      (3,164)            2,335
expenses

                                                       Ordinary Ordinary shares
                                                         shares
Weighted average number of shares                 162,040,246      155,019,026
in issue
Adjusted weighted average number                  163,313,563      158,309,396
of shares in issue

Notes to the Consolidated Results
for the year ended 31 December 2000

                                                     unaudited          audited
                                                         as at            as at
                                                     31-Dec-00        31-Dec-99
                                                         #'000            #'000
6 Current assets

Work in progress                                         9,979            9,304
Debtors                                                 19,231           18,108
Cash and liquid investments                              5,100            5,665
Total current assets                                    34,310           33,077

7 Creditors: amounts falling due within one year

Borrowings                                              23,215            9,192
Trade creditors                                          6,370            7,032
Corporation tax                                            568            1,145
Other creditors and accruals                            10,021            9,069
Dividends payable                                            0            1,125
Total creditors falling due within one year             40,174           27,563

8 Creditors: amounts falling due after one year

Borrowings                                               6,588           13,713
Creditors                                                  485              804
Provisions for liabilities and charges                     388              146
Total creditors falling due after one year               7,461           14,663

9 Net debt

Amounts falling due within one year:
Bank loans and overdrafts (secured)                     22,637            8,739
Finance lease obligations                                  578              453
                                                        23,215            9,192
Amounts falling due after one year:
Bank loans and overdrafts (secured)                      6,320           13,321
Finance lease obligations                                  268              392
                                                         6,588           13,713
Total borrowings                                        29,803           22,905
Cash and liquid investments                             (5,100)          (5,665)
Net debt at 31 December                                 24,703           17,240




Notes to the Consolidated Results
for the year ended 31 December 2000
                                                         unaudited      audited
                                                             as at        as at
                                                         31-Dec-00    31-Dec-99
                                                             #'000        #'000
10    Reconciliation of operating profit to net cash
      (outflow) / inflow from operating activities

Operating profit                                             1,078        6,306
Exceptional expenses                                        (2,241)      (2,624)
                                                            (1,163)       3,682
Depreciation of tangible fixed assets                        1,198          953
Increase in work in progress                                  (660)      (1,368)
Increase in debtors                                           (781)      (3,079)
Increase in creditors and provisions                         1,516          717
Decrease in insurance technical provision                     (119)        (614)
Net cash (outflow) / inflow from operating activities           (9)         291

11    Post balance sheet event

On 19 March 2001 the Group announced the disposal of Homecare Holdings Limited
(Homecare) and its subsidiary Homecare Insurance Limited (Homecare Insurance),
an authorised insurance company which specialises in providing theft and
accidental damage insurance for mobile telephones and other electrical
products. Homecare Insurance also provides extended warranty insurance.

Completion of the agreement is conditional upon the proposed change of control
of Homecare being approved by the Financial Services Authority.

The consideration comprises an initial payment to the Group of #2,200,000 in
cash. This amount will be increased or decreased by reference to the
consolidated net asset value (as adjusted) of Homecare and Homecare Insurance
at completion. In addition, the purchasers will assume responsibility from the
Group for Homecare's bank debt of #2,250,000. As part of the transaction, the
Group and the purchaser have agreed that the Group will retain the economic
benefit and costs of the insurance premium tax litigation in which Homecare
insurance is currently the claimant.

12    Abridged accounts

These accounts are abridged. The full accounts of Miller Fisher Group plc for
the year ended 31 December 2000 on which the auditors will report in due course
will be lodged at Companies House. The full accounts of Miller Fisher Group plc
for the year ended 31 December 1999 on which the auditors issued an unqualified
report were delivered to the Companies House.





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