General Motors OnStar to Introduce Multilanguage Voice Services
04 August 2004 - 5:00PM
PR Newswire (US)
General Motors OnStar to Introduce Multilanguage Voice Services
Subscribers can communicate with OnStar in English, French or
Spanish TROY, Mich., Aug. 4 /PRNewswire/ -- OnStar, a wholly owned
subsidiary of General Motors, announced an enhancement to their
sixth generation of hardware today that includes capability to
change language preferences between English, French, and Spanish at
the press of the OnStar button. General Motors OnStar subscribers
will be able to interact with OnStar's voice recognition system in
Spanish, French or English. With the push of a button an OnStar
advisor can change the voice recognition prompts, allowing the
subscriber to interact with the system in their preferred language.
Voice recognition has been available to OnStar subscribers in
English and French, although call center advisor service has been
available in all three languages. "This new extension to our
service is an example of OnStar's strong commitment to the
diversity market in which we are enhancing the customer experience
and it is a natural extension of OnStar's industry-leading in-
vehicle safety and security services," said OnStar's Vice
President, Don Butler. The hardware advancement will enable
Spanish-speaking subscribers to use OnStar Personal Calling,
OnStar's embedded hands-free, voice-activated, cellular phone in
their preferred language. The OnStar language preference is
selected during the sales delivery process. Language selection can
be changed by the subscriber when making a call from their OnStar
system to an OnStar advisor. The new hardware will be available on
over 50 new General Motors cars and trucks, beginning spring 2005.
As part of an integrated strategy to drive customer satisfaction,
OnStar's offering of enhanced language capabilities is part of
General Motors' focus on satisfying the needs of customers from
diverse backgrounds and cultures. General Motors has a clear
appreciation for the needs of all its customers, and these
influences are integrated throughout the company from design,
manufacturing, sales, and service. About OnStar OnStar, a wholly
owned subsidiary of General Motors, is the nation's leading
provider of in-vehicle safety, security and information services
using the Global Positioning System (GPS) satellite network and
wireless technology. OnStar is available on more than 50 GM models
for 2004. OnStar safety and security services include automatic
notification of air bag deployment, stolen vehicle location,
emergency services, roadside assistance with location, remote door
unlock, GM Goodwrench remote vehicle diagnostics, route support,
OnStar concierge and convenience services. OnStar Personal Calling
allows drivers to make and receive hands-free, voice-activated
phone calls. More information about OnStar can be found at
http://www.onstar.com/ . DATASOURCE: OnStar CONTACT: Anne
Mittelstaedt of OnStar Communications, +1-248-588-4950, cell:
+1-248-515-2512, Web site: http://media.gm.com/ http://www.gm.com/
http://www.onstar.com/
Copyright