AUBURN HILLS, Mich.,
June 24, 2020 /PRNewswire/
--
- Dodge first domestic brand ever to rank No. 1
- Ram soars to No. 3 on strength of new, redesigned, refreshed
lineup
- Toluca Assembly Plant wins Gold Award as top plant in the
Americas; Belvidere Assembly Plant earns Bronze
- FCA's overall performance ranks better than industry average
for first time in its history
Dodge has made history with its performance in the 2020 J.D.
Power Initial Quality Study (IQS).
Dodge tied for the top spot among 31 competitors, becoming the
first domestic brand ever to achieve a No. 1 ranking in the
prestigious study's 34-year run. FCA's performance brand leaped
seven places from last year's IQS results.
Ram followed closely, rising to a third-place tie from its 21st
position last year, and it did so on the strength of fresh product
– the redesigned 1500 half-ton pickup and a significantly upgraded
lineup of heavy-duty trucks.
Of 75 plants in the Americas, Toluca Assembly Plant in
Mexico won the Gold Award for
manufacturing quality, while Belvidere Assembly Plant in
Illinois, claimed the Bronze
Award.
FCA's overall performance surged five spots to a fourth-place
finish among the 15 companies assessed by J.D. Power.
This marks the first time in the study's history that FCA
outperformed the industry average. J.D. Power uses reported
problems per 100 vehicles as its measure. FCA's total of 153 was 13
less than the industry average and 10 less than its nearest
competitor.
"These results reflect the relentless, whatever-it-takes
attitude of our team," said Mark
Champine, Head of Quality, FCA – North America. "Our complete focus is the
customer and these outcomes reinforce that we are on-target. The
team is going to be inspired and motivated and will continue to
push forward."
Toluca and Belvidere are home to Jeep® brand SUVs,
producing the Compass and Cherokee, respectively. Jeep jumped six
spots to 11th place – its best-ever ranking in the annual study,
which analyzes vehicle performance during the first three months of
ownership.
J.D. Power
J.D. Power is a global leader in consumer insights, advisory
services and data and analytics. These capabilities enable J.D.
Power to help its clients drive customer satisfaction, growth and
profitability. Established in 1968, J.D. Power has offices serving
North America, Asia Pacific and Europe.
FCA
Fiat Chrysler Automobiles (FCA) is a global automaker that designs,
engineers, manufactures and sells vehicles in a portfolio of
exciting brands, including Abarth, Alfa Romeo, Chrysler, Dodge,
Fiat, Fiat Professional, Jeep®, Lancia, Ram and Maserati.
It also sells parts and services under the Mopar name and operates
in the components and production systems sectors under the Comau
and Teksid brands. FCA employs nearly 200,000 people around
the globe. For more details regarding FCA (NYSE: FCAU/ MTA: FCA),
please visit www.fcagroup.com.
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SOURCE FCA