Technology supports Transdev strategy to
improve passenger experience
MARKHAM, ON and HILVERSUM,
The Netherlands, Oct. 12, 2021 /CNW/ - Enghouse
Telexis and Transdev Netherlands today announced the launch of
contactless EMV (Europay, MasterCard® and Visa®) payment within
Transdev's operations in the
Netherlands. Transit passengers are now able to pay using
contactless debit cards, credit cards and mobile phones.
By eventually replacing the current Dutch OV-Chipkaart
card-based technology, the EMV technology will offer fast and
convenient payment for Transdev transit customers. "We are pleased
to add the contactless EMV payment capability to Transdev's
operations in the Netherlands,"
said Toofan Otaredian, Managing Director of Enghouse Telexis. "This
advancement improves the passenger experience and provides
significant benefits to Transdev's operations."
The project supports the 'OV Pay'-project, the Dutch public
transport payment service with an open-loop-payment capability
across Transdev's operations, including 6,000 customer touchpoints
(validators). The launch of EMV was introduced into the
Gooi&Vechtstreek region on October 11,
2021. In 2022, contactless EMV payment will be expanded into
the remaining Dutch Transdev regions.
Transdev is a major transit organization in the Netherlands, providing 400,000 trips per
day. It is part of the global Transdev organization, which operates
42,000 vehicles in 17 countries with 83,000 employees. In
the Netherlands, Transdev operates
under the brands, Connexxion, Hermes and
Witte Kruis using buses, trains and taxis.
"We are pleased to be one of the first operators in the Netherlands to launch the EMV payment
capability for customers," said Manu Lageirse, CEO Transdev The
Netherlands. "We were gratified with the success of our recent
launch with Enghouse Telexis. The system-wide application of EMV
payments will support our efforts to make customer payment more
convenient for customers of our public transit services in
the Netherlands."
Demand for contactless payment is increasing across Europe and is now standard in most retail
environments. "Contactless payment is popular because it combines
speed and convenience with security," said Charlotte Hogg, CEO of Visa Europe. "In
addition, contactless cards have the lowest fraud rates of any
payment type."
Implementing the EMV solution for transit operators can be more
complex than in retail environments. In addition to strict
certification and compliance targets that support secure and
accurate transactions, there are many components that need to work
seamlessly for a good passenger experience, including validators,
software and back-end processing systems.
"It was such a great pleasure to work with the Transdev team on
this important project," Mr. Otaredian added. "Transdev is an
innovative operator that understands that transit users have high
expectations for convenience in payment."
About Enghouse Telexis
Enghouse Telexis is a unit of Enghouse Systems Limited of
Markham, Ontario. Formed in 1999,
Enghouse Telexis is an innovative technology provider of end-to-end
electronic ticketing technologies. Enghouse Telexis is recognized
for its cutting-edge technologies that allow transport agencies and
operators to improve passenger experiences and reduce costs through
hardware independent solutions. Customized for the needs of each
client, Enghouse Telexis delivers expert solutions in automated
fare collection (AFC), sales & service, and back-office
solutions. For more information visit www.telexis.nl.
About Transdev Nederland
Transdev Nederland is one of the biggest mobility companies in
the Netherlands. They are part of
a large international organisation with over 80,000 colleagues.
They transport millions of people on five different continents
every day.
Together with clients and partners, Transdev is there for their
travellers, clients and patients. In the Netherlands, the Company is known as
Transdev, but operates under well-known brand names such as
Connexxion, Hermes, Breng, Witte
Kruis and Connexxion Taxi Services. From buses, trains and
taxis to ambulances and autonomous shuttles, Transdev's vehicles
and over 6,000 employees can be found throughout the country. An
increasing part of this fleet consists of Zero Emission (ZE)
vehicles, which will ultimately become the Company's fully
emission-free bus and taxi fleet.
SOURCE Enghouse Systems Limited