Descartes’ Study Reveals 60% of Consumers Quite/Very Interested in Sustainable Home Delivery Services
14 Juni 2023 - 12:45PM
Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader
in uniting logistics-intensive businesses in commerce, released
findings from its 2023 Home Delivery Sustainability Report:
Consumers Expect More! survey, which examined consumer sentiment of
retailers’ sustainability practices around their delivery
operations. The survey found that only 43% of consumers felt
retailers were doing a good job of using sustainable delivery
practices. Over 60%, however, indicated they were quite/very
interested in environmentally friendly delivery methods.
Additionally, 59% said they are willing to act if they’re not
satisfied with retailers’ sustainable delivery efforts.
The study of 8,000 consumers across nine European countries,
Canada and the United States provides retailers and logistics
organizations with critical insights into the importance of
sustainability in consumer purchase and delivery decisions and how
perspectives vary by age and geography.
“Compared to our 2022 study, consumers are much more interested
in the environmental delivery practices of retailers. They’re
influenced by these factors when making purchasing decisions and
willing to take eco-friendly home delivery options, which are often
also lower cost delivery methods for retailers,” said Chris Jones,
EVP, Industry at Descartes. “Retailers need to heed these important
trends as they provide more ways to differentiate, grow revenue,
create greater customer loyalty and reduce delivery costs.”
The study analyzes consumer sentiment around the sustainability
of retailers’ delivery operations, how this is impacting purchasing
decisions, how consumers evaluate retailer efforts in sustainable
delivery, which goods are most impacted by sustainable delivery
performance and how consumers want to receive goods. In addition,
it delves into the changes in purchasing and delivery decisions
that consumers are willing to make to help the environment. Lastly,
it provides insight into how the importance of sustainable delivery
varies by geodemographic factors, the influence of geodemographics
on buyer behavior, the delivery decisions consumers are making, and
consumer expectations of retailers’ sustainable delivery efforts
for the future. To learn more, read the 2023 Home Delivery
Sustainability Report: Consumers Expect More! report.
Learn more about Descartes’ environmental practices at
Environmental Impact | Descartes.
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in
providing on-demand, software-as-a-service solutions focused on
improving the productivity, performance and sustainability of
logistics-intensive businesses. Customers use our modular,
software-as-a-service solutions to route, schedule, track and help
improve the safety, performance and compliance of delivery
resources; plan, allocate and execute shipments; rate, audit and
pay transportation invoices; access global trade data; file customs
and security documents for imports and exports; and complete
numerous other logistics processes by participating in the world's
largest, collaborative multimodal logistics community. Our
headquarters are in Waterloo, Ontario, Canada and we have offices
and partners around the world. Learn more
at www.descartes.com, and connect with us
on LinkedIn and Twitter.
Global Media Contact Cara
Strohack
Tel: +1(800) 419-8495 ext.
202025
cstrohack@descartes.com
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