Enhancements include new capabilities for
embedding AI, video, and social messaging into workflows
RingCentral platform earns industry analyst
recognition
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven
cloud business communications, contact center, video and hybrid
event solutions, today announced new platform capabilities that
re-envision how customers build workflows within their enterprises.
These capabilities allow non-technical users and developers to
embed AI, video, and social messaging into workflows, automate
alerts and notifications, and develop intuitive customer
experiences without writing a single line of code.
With the new APIs for RingSense™ AI, RingCentral customers can
generate audio and video transcriptions, summarizations, and
speaker diarization across RingCentral and third-party generated
recordings. Developers can build applications that deliver advanced
insights into audio and video interactions, providing a rich source
of data to personalize and enhance customer engagement. For
example, keyword analysis enables businesses to quickly understand
the topics and recurring themes of their calls.
New Video API and SDK allow developers to integrate live video
meetings and interactions into their applications through a
white-labeled experience with built-in customizability, closed
captioning, and chat, with security in mind. With Social Messaging
APIs, developers can integrate with a range of popular platforms,
broadening the reach and adaptability of applications. Brands can
connect with customers across nine different social media
platforms, including Facebook, Facebook Messenger, X (formerly
Twitter), X Messages, Instagram, Instagram Messaging, WhatsApp,
LinkedIn, and Viber.
“RingCentral is taking its platform capabilities to the next
level. Regardless if you're a developer or an end-user, you can
take advantage of our world-class platform with hundreds of APIs
and automated workflows to drive critical business communications
forward,” said Srini Raghavan, Chief Product Officer, RingCentral.
“Our developer community can leverage new APIs and SDKs for
embedding RingSense AI, video, or social messaging into workflows.
These enhancements reflect our next step in delivering no-code and
low-code platform experiences and giving customers more intelligent
and personalized capabilities.”
These new APIs are currently available in beta to RingCentral
Video Pro+™ and RingEX™ customers, free of charge.
New Workflow Builder for Custom and Automated
Workflows
As part of today’s announcement, the new RingCentral Workflow
Builder enables users to create custom and automated business
workflows to increase workplace efficiency while improving customer
experiences. RingCentral customers can create workflows from
pre-built templates or build their own custom solutions, to
simplify repetitive daily tasks. Pre-built templates include:
- Out-of-office replies - Automatically reply to team
messages while you are out of office.
- SMS keyword auto-reply - Create pre-built responses to
commonly asked questions.
- Voicemail received notification - Automatically notify
team members of a missed voicemail via SMS.
- After-hours SMS auto-reply - Send a response to SMS
messages received outside of regular working hours.
Customers build their own customized workflows using an
intuitive and robust visual editor. The new platform capability
handles more complex triggers – for example, creating automated,
personalized responses to an exact phone number match of an
incoming SMS message, or transcribing a voicemail to trigger
actions based on its content.
By enabling customized replies to incoming chat or SMS messages,
calls received or ended, or voice messages received, RingCentral
customers benefit from a more intelligent and personalized
experience.
“Because RingCentral lets us answer such a large percentage of
our daily text inquiries through automation, I’d say our team is
spending about 80% less time on those manual responses,” said Dan
Alexander, Owner and Instructor, The Saving Lives Society. “That’s
time our company can now use much more productively – including
adding more lifesaving courses to our calendar.”
RingCentral Platform Recognition
With a community of more than 85,000 developers, 9,000
integrations, and hundreds of third-party applications in the
RingCentral App Gallery, RingCentral’s platform is earning praise
from industry analysts.
RingCentral was selected by Frost & Sullivan as a Frost
Radar Leader for Global CPaaS in 2023 for its unique unified
communications platform as a service approach that allows anyone to
leverage its award-winning APIs and drag-and-drop workflows.
“RingCentral has always recognized the need to make their
platform highly composable through both no-code and low-code
options for their customers,” said Michael Brandenburg, Senior
Industry Analyst at Frost & Sullivan and lead analyst for the
Frost Radar for CPaaS. “Their new capabilities for automated
workflows and new APIs for video, RingSense AI, and social
messaging are a great enhancement to their platform and an example
of how they are embracing a true platform-centric approach.”
RingCentral was also recently recognized as a Leader in several
Ventana Research Buyers Guide research studies. This includes being
named an Overall Leader for Platform (CPaaS) and the Overall Leader
in the Ventana Research Digital Communications Overall Buyers
Guide, in which it was also ranked #1 in Product Adaptability.
“Adaptability is a key evaluation category for product
experience, and when assessing a software provider's product
flexibility and interoperability to fit the needs of an
enterprise,” said Mark Smith, Partner and Head of Software Research
at Ventana Research, now ISG. “RingCentral stands out as a
frontrunner in this category, dedicating resources to enhance
Adaptability and leveraging various components to deliver the
necessary integration through their open platform.”
A Call to Action for Developers
RingCentral is also rolling out an updated ISV Partner Program,
which delivers a simplified partner experience and onboarding
process to improve collaboration and accelerate partnership
development. Through the new program, partners are able to quickly
integrate RingCentral with their software solutions, collaborate on
GTM motions, engage with the RingCentral community, and gain access
to partner support and early access programs.
RingCentral customers can also look forward to an expanded
RingCentral App Gallery and ecosystem with even more choices, and
more ways to integrate the tools and services they use everyday. In
addition, RingCentral developers have access to the RingCentral
Developer Community, including forums, meetups, and the RingCentral
Game Changers program. For more information on integrating
communications features with business apps, visit
developers.ringcentral.com or follow us on X at
https://twitter.com/RingCentralDevs.
About RingCentral
RingCentral is a leading provider of AI-driven cloud business
communications, contact center, video and hybrid event solutions.
RingCentral empowers businesses with conversation intelligence and
unlocks rich customer and employee interactions to provide insights
and improved business outcomes. With decades of expertise in
reliable and secure cloud communications, RingCentral has earned
the trust of millions of customers and thousands of partners
worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral,
RingSense, RingCentral Video Pro+, RingEX, and the RingCentral logo
are trademarks of RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20240430527741/en/
PR Contact: Mariana Leventis
Mariana.leventis@ringcentral.com 650-562-6545
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