PagerDuty to Acquire Jeli, Bolstering its End-to-End, Automated Incident Management Solution for the Enterprise
02 November 2023 - 9:05PM
Business Wire
With Jeli, the PagerDuty Operations Cloud
improves enterprise resilience, reduces the impact and risk of
operational failure, and lessens the need for costly point
solutions
PagerDuty, Inc. (NYSE: PD), a global leader in digital
operations management, today announced it has signed a definitive
agreement to acquire Jeli, Inc. to transform operations with an
enterprise-grade, all-in-one incident management solution. The
addition of Jeli’s capabilities to the PagerDuty Operations Cloud
will further strengthen its value as a system of action, going
beyond response to drive long-lasting improvements in operational
maturity. The PagerDuty Operations Cloud combines Incident
Management, AIOps, Automation and Customer Service Operations in a
flexible, easy-to-use platform designed for mission-critical,
time-sensitive, high-impact work across IT, DevOps, security and
business teams.
Jeli is a natural extension of the PagerDuty Operations Cloud,
completing the lifecycle of incident management with deep,
actionable analysis, enriched learning and proactive improvement.
The combined offering will help customers turn every incident into
an opportunity by applying learnings to reduce the impact of future
incidents. CIOs will be able to learn more quickly from their
incidents and shift their organizations from a chaotic, reactive
stance towards a more proactive, methodical approach, allowing them
to operate more efficiently.
Jeli’s enterprise-grade user experience is already integrated
with PagerDuty, enabling customers to effectively collaborate
during and after an incident, identify improvement opportunities,
and action insights to drive change. Jeli surfaces patterns from
incidents, prioritizing opportunities for improvement in
escalations, resource allocation and project planning.
“Every company’s customers are digitally fluent, yet most
company’s operations are analog, manual and command and control.
This chasm gets wider as technical complexity grows, making
operational resilience and delightful customer experiences harder
to deliver,” said Jennifer Tejada, Chairperson and CEO, PagerDuty.
“With Jeli, our combined offering will empower executives to make
faster, more effective operational decisions to speed and expand
innovation while minimizing the costs and risk of operational
failure. With Jeli, PagerDuty becomes a cloud-first, automated
Incident Management solution that scales securely and reliably for
large enterprises. We are thrilled to welcome Nora Jones and the
Jeli team to PagerDuty.”
“We created Jeli to turn every incident into a learning
opportunity,” said Nora Jones, CEO and Founder of Jeli. “Jeli
technology incorporates the human element and spearheads a more
positive culture of learning from incidents through its incident
analysis and incident response technology. Together, Jeli and
PagerDuty will play an indispensable role in bringing data, not
just focused on how the technology is working, but how the humans
within the organization are working and focusing on a culture of
continuous learning from incidents to help the business grow.”
The acquisition is subject to certain closing conditions.
Try Jeli for free today at www.jeli.io.
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital
operations management. The PagerDuty Operations Cloud
revolutionizes how critical work gets done, and powers the agility
that drives digital transformation. Customers rely on the PagerDuty
Operations Cloud to compress costs, accelerate productivity, win
revenue, sustain seamless digital experiences, and earn customer
trust. More than half of the Fortune 500 and nearly 70% of the
Fortune 100 trust PagerDuty including Cisco, Cox Automotive,
DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. To
learn more and try PagerDuty for free, visit www.pagerduty.com.
Follow our blog and connect with us on LinkedIn, X, YouTube and
Facebook. We’re also hiring, visit
https://www.careers.pagerduty.com/ to learn more.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for action in
modern enterprise. The Operations Cloud combines Incident
Management, AIOps, Automation and Customer Service Operations in a
flexible, easy to use platform designed for mission-critical,
time-sensitive, high-impact work across IT, DevOps, security, and
business teams.
About Jeli
The Jeli.io platform allows users to respond to, manage, and
analyze incidents in order to build more resilient infrastructure
and teams. Jeli aggregates systemic incident data across the tools
and people involved to reveal clear, actionable recommendations for
organizations. For more information, visit Jeli.io, follow Jeli on
LinkedIn or X, @Jeli_io.
Forward-Looking Statements
This press release contains forward-looking statements,
including statements regarding the expected availability of new
functionality, including any anticipated benefits, results and
future opportunities related thereto. These forward-looking
statements are not guarantees of future performance and involve
significant risks, uncertainties and other factors that may cause
our actual results, performance or achievements to be materially
different from results, performance or achievements expressed or
implied by the forward-looking statements contained in this
release. For a complete list and description of such risks and
uncertainties, see the company’s Annual Report on Form 10-K, filed
with the U.S. Securities and Exchange Commission (“SEC” on March
16, 2023), in particular in the section entitled Risk Factors, and
in PagerDuty’s other filings with the SEC.
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version on businesswire.com: https://www.businesswire.com/news/home/20231102304857/en/
Media Contact: Debbie O’Brien media@pagerduty.com
Investor Relations Contact: Tony Righetti
investor@pagerduty.com
SOURCE PagerDuty
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