BANGALORE, India, Nov. 5, 2024
/PRNewswire/ -- Zoomcar Holdings, Inc. ("Zoomcar" or the "Company")
(NASDAQ: ZCAR), the Nasdaq-listed leading marketplace for
self-drive car sharing, announced a major expansion in its customer
support efforts, doubling its customer support team to ensure
faster, more efficient assistance for both Hosts and Guests on its
platform. This expansion marks a significant step in addressing
customer feedback and improving overall service quality.
In a key initiative, Zoomcar has also launched a dedicated team
called Host Success Team, to assist new Hosts in onboarding their
vehicles and optimising earnings. This specialised team guides
Hosts through every stage of their journey on the platform,
providing continuous support to help them thrive.
In addition to expanding the team, Zoomcar has moved to a
multi-channel support model. This now includes inbound and outbound
calls, chatbot based ticketing support and a Generative AI (Gen AI)
Assistant that offers 24x7 assistance. This enhanced customer
support framework has already led to an 50% reduction in in-app
escalations, with continued improvements expected as the new
measures take full effect.
Hiroshi Nishijima, CEO of
Zoomcar said, "We've achieved significant profitability
improvement in the past few months and have reinvested in customer
support expansion to continue our commitment of making Zoomcar a
frictionless experience."
About Zoomcar
Founded in 2013 and headquartered in Bengaluru,
India, Zoomcar is a leading
marketplace for car sharing focused in India. The Zoomcar community connects Hosts
with Guests, who choose from a selection of cars for use at
affordable prices, promoting sustainable, smart transportation
solutions in India.
Forward-Looking Statement:
This press release may contain forward-looking statements about
our plans, efforts, goals, assumptions, commitments, expectations,
or prospects inter alia related to our management's
initiatives to enhance Host and Guest experience through expansion
of such support teams. These forward-looking statements reflect our
management's current expectations for these new business
initiatives and these statements entail significant risk and
uncertainty. To identify these forward-looking statements, we use
terms such as "may," "will," "aim," "extend," "increase,"
"estimate," "intend," "indicate," "continue," "expand," "enhance,"
"believe," "elevate", "build,", "ensure", "expect" or the negatives
thereof, as well as other variations or comparable terminology. We
ask that you read statements that contain these terms carefully
because we believe this information is important for our investors
and customers. Any forward-looking statement in this press release
refers solely to what is accurate as of the day it is issued or
based on assumptions that Zoomcar believes to be reasonable. The
actual results and outcomes may materially differ due to various
factors or events beyond our control which may not be foreseeable
at all times. We cannot guarantee or assure any plan, initiative,
projection, goal, assumption, commitment, expectation, or prospect
set forth in this press release can or will be achieved. We
undertake no obligation to alter or revise publicly any
forward-looking statements, whether as a result of new information,
future events or otherwise, save and except as required by law.
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SOURCE Zoomcar Holdings, Inc.