Federal and State Government Agencies Choose Qualtrics to Transform Customer and Employee Experiences
26 Oktober 2022 - 3:00PM
Business Wire
Qualtrics (Nasdaq: XM), the leader and creator of the experience
management category, today announced its biggest quarter in
government yet with dozens of U.S. government agencies, including
the Centers for Medicare & Medicaid Services, the National
Science Foundation, the U.S. Department of State and the U.S.
Environmental Protection Agency, selecting Qualtrics solutions in
the third quarter of 2022. By adopting technology to better
understand both residents’ experiences with their government and
the government workforce experience, these agencies are innovating
and leading the transformation of government services to better
serve the public.
“There is no improving trust in government without governments
investing in technology to modernize and better serve residents,”
said Dr. Sydney Heimbrock, chief industry advisor for government at
Qualtrics. "Inclusive and accessible digital access to government
services must be rooted in human-centered design, and that depends
on listening to and understanding as many resident voices as
possible on every channel available. We all want to feel seen and
heard, and the Qualtrics platform enables that in an effective,
scalable way.”
President Biden’s Executive Order on Transforming Federal
Customer Experience and Service Delivery to Rebuild Trust in
Government has driven an unprecedented level of attention and
resources to improving digital resident services. Qualtrics
CustomerXM™ (CX) solutions enable real-time experience insights,
capturing feedback wherever it's being shared and initiating action
to improve experiences before they impact services and trust in
government. At the same time, people deliver government services
and there is broad agreement that delivering an effective customer
experience requires creating a positive employee experience.
Qualtrics EmployeeXM™ (EX™) solutions - developed by industrial and
organizational psychologists using rigorous scientific methods -
enable leaders to manage experiences across the employee lifecycle,
delivering recruitment, engagement and retention results that build
healthy government organizations.
In the third quarter, the following government organizations
selected Qualtrics to transform their approach to experience
management and deliver critical government services that are
designed to better serve all residents:
One of the largest consumers of citizen data, the U.S. Census
Bureau expanded its DesignXM program with additional
capabilities to support its High Frequency, Rapid Response and
Panel Management initiatives, as well as to support employee
engagement and retention research. Stronger engagement with
employees and external audiences will help Census to better
understand the impact of the economy, employment, health and
education on the country and residents.
The State of Missouri selected Qualtrics for its
state-wide modernization program to improve the customer experience
of its more than 6 million citizens. To better serve its residents
and business partners, state agencies will implement Qualtrics to
gather feedback at key moments of service across physical and
digital channels, including on government websites, via QR codes
and at tablet kiosks at service offices. The goal is to streamline
the state's customer experience data collection and analysis across
the executive agencies on the Qualtrics XM platform, with insights
and recommended actions at an agency level that will flow to a
state-level dashboard.
More than 3 million residents engage with the State of
Utah’s 23 state agencies each year. To improve their
experiences, Utah has expanded its relationship with Qualtrics to
create a customer experience vision that focuses on ease of use,
consistent service and ultimately, building trust with
constituents. The Utah Department of Alcohol and Beverage Services
was an early adopter of experience management because leaders knew
that in order to transform its stores and programs around
exceptional experiences and responsive service, it needed to engage
customers to learn how to improve and empower staff to resolve
experience gaps. With a “no wrong door” approach to collecting
Utahns’ feedback, no matter how they choose to reach out, the state
is ensuring residents will be able to get the help they’re looking
for.
About Qualtrics XM™ for Government
Qualtrics helps government organizations design experiences that
build public trust and foster community engagement by putting
people at the center of every government experience. As the most
comprehensive platform for strategic experience management,
Qualtrics enables government organizations to capture feedback
across every touchpoint and journey, streamline workflows and
automate actions to continuously improve the experience of
communities and employees. Its unmatched ability to capture
unsolicited feedback and create segments based on actual
experiences helps government agencies design more inclusive and
effective services, programs and policies. Qualtrics is the only
ISO 27001, FedRAMP compliant and HITRUST certified experience
management platform on the market, so organizations can confidently
collect and analyze data knowing sensitive information is secure.
The solutions are used by more than 350 state, provincial and local
government organizations and 90 federal offices to harness the
power of resident and employee sentiment to design policies and
provide services the public needs most. To learn more, please visit
qualtrics.com/government.
About Qualtrics
Qualtrics, the leader and creator of the experience management
category, is changing the way organizations manage and improve the
four core experiences of business—customer, employee, product and
brand. Over 16,750 organizations around the world use Qualtrics to
listen, understand and take action on experience data (X-data™)—the
beliefs, emotions and intentions that tell you why things are
happening, and what to do about it. The Qualtrics XM Platform is a
system of action that helps businesses attract customers who stay
longer and buy more, engage employees who build a positive culture,
develop breakthrough products people love and build a brand people
are passionate about. To learn more, please visit
qualtrics.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20221026005201/en/
Geraldine Lim press@qualtrics.com 951-318-3494
Qualtrics (NASDAQ:XM)
Historical Stock Chart
Von Aug 2024 bis Sep 2024
Qualtrics (NASDAQ:XM)
Historical Stock Chart
Von Sep 2023 bis Sep 2024