WalkMe Inc. (NASDAQ: WKME), a leading provider of digital adoption
solutions, today announced that NEC Corporation has implemented
WalkMe to drive the utilization of purchasing, procurement, and
customer management systems as a part of its digital transformation
initiatives. With WalkMe, NEC has improved business processes with
a 75% reduction in employee support tickets, a 70% decrease in
returned SAP Ariba submissions – all while boosting employee
satisfaction and reducing support staff burden.
NEC is committed to driving comprehensive digital
transformation initiatives throughout the organization, customer
base, and society as the core for its medium-term management plan
for 2025, which aims to deliver value derived from its internal
digital transformation efforts to customers. To drive its own
digital transformation, NEC is focusing on the digital experience
for employees, streamlining its business operations, and building a
more employee-friendly work environment.
In order to promote NEC’s digital transformation
through the improvements of business systems, the company
implemented WalkMe to establish SAP Ariba and Salesforce more
effectively. These systems required more proficiency in operation
than before, and WalkMe enables correct operation navigation,
guidance, and automation.
With WalkMe, SAP Ariba and Salesforce users at NEC
receive operational navigation, guidance, and automation with the
aim of promoting and establishing the use of these systems through
NEC’s ongoing digital transformation initiatives. Specifically,
WalkMe enables end-users to operate SAP Ariba and Salesforce
without the need to read manuals or sit through training sessions
as it automatically assists with a portion of user operations.
“Our comprehensive digital transformation goals are
a key priority for NEC, and we consider WalkMe as an important part
of our digital transformation process,” said Noriaki Seki,
Executive Professional of Architecture, Director, Corporate, DX
Strategy Office, NEC. “Enterprises simply cannot overlook
the importance of the change management that comes with digital
transformation, especially when it comes to employee experience. If
employees cannot effectively utilize the technology provided to
them, return on investment will not be realized.”
“Many enterprises continue to struggle with the
aftermath of digital transformation, which is essentially when
organizations implement various new technologies without an
effective change management strategy for employees,” said
Scott Little, Chief Revenue Officer, WalkMe. “The
by-product is something we refer to as ‘Software Paralysis,’ which
is when efficiency and productivity slows or stops because
employees cannot absorb or are overwhelmed with the on-ramping of
new technologies as well as keeping up with ongoing product
updates. We are pleased to be working with NEC as a key part of
their digital transformation goals and look forward to supporting
their ongoing efforts.”
Prior to WalkMe, approximately 10% of NEC’s
application processes on SAP Ariba and Salesforce resulted in
end-user inquiries to the support staff. In addition, more than 20%
of all application submissions were sent back because of various
errors such as unchecked required items or missing attachments.
However, after the implementation of WalkMe, the number of support
staff inquiries decreased by 75% and the number of applications
being sent back decreased by approximately 70% in a specific
application operation. Going forward, NEC will continue to analyze
the usage of approximately 1,000 internal systems and consider the
application of WalkMe to areas where greater effectiveness can be
expected by resolving operational challenges.
For more information, read the case study here.
About WalkMeWalkMe's cloud-based
digital adoption platform enables organizations to measure, drive
and act to ultimately accelerate their digital transformations and
better realize the value of their software investments. Our
platform leverages proprietary technology to provide visibility to
an organization's Chief Information Officer and business leaders,
while improving user experience, productivity and efficiency for
employees and customers. Alongside walkthroughs and third-party
integration capabilities, our platform can be customized to fit an
organization's needs.
Special Note
Regarding Forward-Looking
Statements:
This press release contains forward-looking
statements within the meaning of the Private Securities Litigation
Reform Act of 1995. We intend such forward-looking statements to be
covered by the safe harbor provisions for forward-looking
statements contained in Section 27A of the Securities Act of 1933,
as amended (the “Securities Act”) and Section 21E of the Securities
Exchange Act of 1934, as amended (the “Exchange Act”). All
statements contained in this press release other than statements of
historical fact, including, without limitation, statements
regarding the Company’s future financial results, including revenue
and non-GAAP operating loss guidance, and expectations regarding
the company’s operations and future profitability are
forward-looking statements. The words “believe,” “may,” “will,”
“estimate,” “potential,” “continue,” “anticipate,” “intend,”
“expect,” “could,” “would,” “project,” “plan,” “target,” and
similar expressions are intended to identify forward-looking
statements, though not all forward-looking statements use these
words or expressions. These forward-looking statements are subject
to risks, uncertainties and assumptions, some of which are beyond
our control. In addition, these forward-looking statements reflect
our current views with respect to future events and are not a
guarantee of future performance. Actual outcomes may differ
materially from the information contained in the forward-looking
statements as a result of a number of factors, including, without
limitation, the following: our ability to manage our growth
effectively, sustain our historical growth rate in the future or
achieve or maintain profitability; the impact of adverse
macro-economic changes on our business, financial condition and
results of operations; the growth and expansion of the markets for
our offerings and our ability to adapt and respond effectively to
evolving market conditions; our estimates of, and future
expectations regarding, our market opportunity; our ability to keep
pace with technological and competitive developments and develop or
otherwise introduce new products and solutions and enhancements to
our existing offerings; our ability to maintain the
interoperability of our offerings across devices, operating systems
and third-party applications and to maintain and expand our
relationships with third-party technology partners; the effects of
increased competition in our target markets and our ability to
compete effectively; our ability to attract and retain new
customers and to expand within our existing customer base; the
success of our sales and marketing operations, including our
ability to realize efficiencies and reduce customer acquisition
costs; our ability to meet the service-level commitments under our
customer agreements and the effects on our business if we are
unable to do so; our relationships with, and dependence on, various
third-party service providers; our ability to maintain and enhance
awareness of our brand; our ability to offer high quality customer
support; our ability to effectively develop and expand our
marketing and sales capabilities; our ability to maintain the sales
prices of our offerings and the effects of pricing fluctuations;
the sustainability of, and fluctuations in, our gross margin; risks
related to our international operations and our ability to expand
our international business operations; the effects of currency
exchange rate fluctuations on our results of operations; challenges
and risks related to our sales to government entities; our ability
to consummate acquisitions at our historical rate and at acceptable
prices, to enter into other strategic transactions and
relationships, and to manage the risks related to these
transactions and arrangements; our ability to protect our
proprietary technology, or to obtain, maintain, protect and enforce
sufficiently broad intellectual property rights therein; our
ability to maintain the security and availability of our platform,
products and solutions; our ability to comply with current and
future legislation and governmental regulations to which we are
subject or may become subject in the future; changes in applicable
tax law, the stability of effective tax rates and adverse outcomes
resulting from examination of our income or other tax returns;
risks related to political, economic and security conditions in
Israel; the effects of unfavorable conditions in our industry or
the global economy or reductions in information technology
spending; factors that may affect the future trading prices of our
ordinary shares; and other risk factors set forth in the section
titled “Risk Factors” in our Annual Report on form 20-F filed with
the Securities and Exchange Commission on March 14, 2023, and other
documents filed with or furnished to the SEC. These statements
reflect management’s current expectations regarding future events
and operating performance and speak only as of the date of this
press release. You should not put undue reliance on any
forward-looking statements. Although we believe that the
expectations reflected in the forward-looking statements are
reasonable, we cannot guarantee that future results, levels of
activity, performance and events and circumstances reflected in the
forward-looking statements will be achieved or will occur. Except
as required by applicable law, we undertake no obligation to update
or revise publicly any forward-looking statements, whether as a
result of new information, future events or otherwise, after the
date on which the statements are made or to reflect the occurrence
of unanticipated events.
Media Contact:Christina
Knittelpress@walkme.com
Investor Contact:John
Streppainvestors@walkme.com
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