Global First As SoundHound AI’s Voice Assistant With Integrated ChatGPT Goes Into Full Production with Stellantis DS Automobiles; In-Car Usage Sees Huge Growth
21 Februar 2024 - 3:00PM
Business Wire
SoundHound Chat AI voice assistant already piloting with several
brands and goes into full production with DS automobiles next
month
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice
artificial intelligence, today announced that its voice assistant
with integrated ChatGPT will be the first to go into full
production with an international automaker. SoundHound Chat AI for
Automotive was the first generative AI-enabled in-vehicle voice
assistant on the market in April 2023, and will be available in
Stellantis DS Automobiles starting next month, less than a year
later.
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Global First As SoundHound AI’s Voice
Assistant With Integrated ChatGPT Goes Into Full Production with
Stellantis DS Automobiles (Graphic: Business Wire)
Following a successful pilot with DS vehicles in the UK, Spain,
France, Germany, and Italy, the automaker will now make its
SoundHound Chat AI-powered assistant, Iris, available in thirteen
languages across eighteen countries. The most sophisticated
assistant available today, Iris can respond to a vast range of
questions from hundreds of real-time domains, as well as large
language models like ChatGPT.
This new technology ultimately allows drivers and passengers to
use hands-free voice control to unlock a vast range of information
and updates – whether that’s for planning a trip, opening the
sunroof, asking for the sports scores, making a call, or accessing
parking information from their destination.
The SoundHound system also uses a proprietary approach to
massively reduce the risk of “AI hallucinations” – misleading and
unpredictable responses often associated with some large language
models (LLMs).
“This is a world first, made possible by our exceptional voice
AI technology that integrates seamlessly with ChatGPT, or any other
generative AI model,” said Keyvan Mohajer, CEO and Co-Founder of
SoundHound AI. “In piloting SoundHound Chat AI with automakers,
we’ve been blown away by consumer enthusiasm as demonstrated by the
huge increase in engagement with the voice assistant. We believe
the potential use cases are endless.”
First data shows huge increase in usage
SoundHound AI has now piloted this technology across a range of
high profile OEM brands, and has found that adding generative AI
capabilities to in-vehicle voice assistants hugely increases the
frequency with which drivers and passengers use them – with DS
Automobiles reporting an increase of over 50%.
Alongside more familiar requests, like navigation, texting, and
weather updates, voice assistants with integrated generative AI
further help drivers by answering questions like:
- What's the typical weather in Normandy in March?
- What are fun things to do there in the rain?
- Tell me about the best museum around there?
- Navigate me to the museum you just recommended
This enthusiasm for ChatGPT-like functionality bears out the
findings of SoundHound AI’s 2023 driver survey, where 50% of all
regular drivers responded to say they were likely to use it.
How it works
SoundHound Chat AI platform can integrate with any third party
generative AI model to create a seamless conversational experience.
It keeps the conversation going, providing fast, accurate responses
to queries without frustrating results (“I’m sorry, I didn’t get
that”). It does this using proprietary technology that
intelligently selects the correct response from the most
appropriate domain – whether that’s a ChatGPT-powered answer, or
the kind of response that large language models can’t handle, like
real-time questions about weather, sports, stock, and flight
status.
With the launch of SoundHound Chat AI, SoundHound unveiled its
proprietary approach, which uses software engineering technology
named CaiLAN (Conversational AI Language) and machine learning
technology named CaiNet (Conversational AI Network) to ensure fast,
accurate, and appropriate responses. The former, deploys software
engineering to efficiently build knowledge domains (like weather,
restaurants, traffic, and local search), while the latter uses
machine learning to better understand queries and provide the right
responses. CaiNET can connect to SoundHound’s internal models as
well as external models such as OpenAI’s GPT, among others. CaiLAN
controls and arbitrates the results to provide the best response to
the user.
SoundHound AI + global automakers
SoundHound AI continues to expand its existing customer base,
which has attracted over 25 car brands in just seven years. The
automotive brands that have chosen SoundHound’s solutions represent
roughly 25% of all the units produced in the world today.
To learn more about automotive solutions from SoundHound AI,
visit www.soundhound.com.
About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational
intelligence, offers voice AI solutions that let businesses offer
incredible conversational experiences to their customers. Built on
proprietary technology, SoundHound’s voice AI delivers
best-in-class speed and accuracy in numerous languages to product
creators across automotive, TV, and IoT, and to customer service
industries via groundbreaking AI-driven products like Smart
Answering, Smart Ordering, and Dynamic Interaction™, a real-time,
multimodal customer service interface. Along with SoundHound Chat
AI, a powerful voice assistant with integrated Generative AI,
SoundHound powers millions of products and services, and processes
billions of interactions each year for world class businesses.
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version on businesswire.com: https://www.businesswire.com/news/home/20240221071387/en/
Fiona McEvoy 415 610-6590 PR@SoundHound.com
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