Primus Knowledge Solutions Announces the Appointment of Bill Moore as Executive Vice President of Worldwide Sales and Services
12 Juli 2004 - 3:00PM
PR Newswire (US)
Primus Knowledge Solutions Announces the Appointment of Bill Moore
as Executive Vice President of Worldwide Sales and Services
SEATTLE, July 12 /PRNewswire-FirstCall/ -- Primus Knowledge
Solutions (NASDAQ:PKSI) today announced the appointment of Bill
Moore as its executive vice president of worldwide sales and
services. Bill Moore will be responsible for managing Primus'
global sales and professional services efforts and expanding its
worldwide customer base. Bill Moore is a highly accomplished
business executive and brings more than 20 years of sales and
management experience from global organizations such as Peregrine
Systems, Siebel Systems, Oracle, and IBM. "We're excited to welcome
Bill Moore to our seasoned management team as his world-class
leadership, coupled with his track record of sales success, is an
excellent addition to Primus," said Michael Brochu, president and
CEO of Primus. "As we continue to expand our worldwide operations,
introduce next-generation products, and receive industry accolades,
Primus is well-positioned in the eService market for the second
half of 2004." Bill Moore was most recently executive vice
president of sales and marketing at Business Engine, Inc. He holds
an MBA in management information systems and JD in corporate law
from the University of California at Los Angeles. About Primus
Knowledge Solutions, Inc. Primus Knowledge Solutions develops
award-winning software that enables companies to provide a superior
customer experience via contact centers, help desks, Web
self-service, and electronic communication channels. Primus
technology powers every interaction with knowledge to increase
customer satisfaction and reduce operational costs. The company
continues to receive industry accolades for its robust product
suite. In 2003, Primus received the STAR Award for "Best Support
Technology Vendor" from the Service & Support Professionals
Association (SSPA), was recognized for its trend-setting products
and named one of the "100 Companies that Matter in Knowledge
Management" by KMWorld magazine, and received the CRM Excellence
Award from the editors of Customer Interaction Solutions magazine.
Global organizations such as Allied Irish Bank, The Boeing Company,
CompuCom, EMC, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Eastman
Kodak Company, HSBC, Orange, Motorola, 3Com, and T-Mobile rely on
Primus technology to enhance their customer service and support
initiatives. Visit http://www.primus.com/ for more information.
NOTE: Primus, Primus Knowledge Solutions, Primus Answer Engine,
Primus eServer, Primus eSupport and Primus eServer iView are
registered trademarks or service marks of Primus Knowledge
Solutions, Inc. Other products and company names mentioned in this
press release may be the trademarks of their respective owners. Any
statements, expectations and assumptions contained in this press
release that do not describe historical facts, such as statements
about the integration, performance, use, and deployment of Primus
products and the anticipated results constitute forward-looking
statements within the meaning of the Private Securities Litigation
Reform Act of 1995. There is no guarantee that these results will
actually occur. Any forward-looking statements contained in this
release are based on current expectations, are not guarantees of
future performance, and are subject to a number of risks and
uncertainties. Factors that could cause actual results to differ
materially from current expectations include the following:
difficulties encountered in the integration, deployment, or
implementation of the Primus products and customer's systems;
failure in the customer's widespread adoption and use of the Primus
products; quality of the customer's database of solutions;
fluctuations in customer demand; use of the Web as a delivery
vehicle for customer support or eCRM solutions; risk resulting from
new product introductions and customer acceptance of new products;
rapid technological change; the risks associated with competition
and the rapid consolidation of competitors; continued growth in the
use of the Internet; the ability of Primus to manage its growth and
integration efforts and the ability of Primus to compete
successfully in the future, as well as other risks identified in
Primus' Securities and Exchange Commission filings, including but
not limited to those appearing under the caption "Factors Affecting
our Future Operating Results" in Primus' Report on 10-K filed in
March of 2004 and 2004 Form 10-Qs. The extent of return on
investment of Primus products is specific to our customer's
experience. For more information, contact: Kristin Treat | direct:
206.834.8325 | mobile: 206.954.8790 email: DATASOURCE: Primus
Knowledge Solutions, Inc. CONTACT: Kristin Treat of Primus
Knowledge Solutions, Inc., +1-206-834-8325, or mobile,
+1-206-954-8790, or Web site: http://www.primus.com/
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