atSpoke Unveils Jamf Integration to Enable Streamlined Support for Apple Enterprise Management
19 August 2020 - 3:00PM
atSpoke, the modern workplace service desk, announced today the
addition of Jamf (NASDAQ: JAMF), the standard in Apple Enterprise
Management, to its recently launched Integrations Command Center: a
centralized hub that speeds up ticket resolution by connecting
internal support teams to the tools they need from where they are.
With the power of atSpoke, customers can automate Jamf workflows,
sync employee assets, and view device information for full context
within Slack and atSpoke requests.
IT and Operations teams spend most of their days resolving tech
issues, and employees expect speedy ticket resolution. However, IT
teams are slowed down and challenged by disparate systems, forcing
them to pivot between one set of tools to get relevant data and
another set of tools to resolve the issue.
“As IT shifts to support remote operations, it’s important to
have integrated tools to ensure users receive fast and accurate
support,” said Sam Weiss, Solution Partner Manager at Jamf. “While
most ticketing systems exist to track requests and issues, atSpoke
offers a unique solution that combines intuitive internal ticketing
with chat, machine learning, and integrations so that internal
teams can resolve requests faster. By connecting with advanced
tools like this, Jamf’s mission of supporting Apple users is taken
one step further by offering contextual information and automated
action.”
atSpoke is a modern workplace service desk that helps IT and
Operations teams deliver better employee service faster. Purpose
built for today’s dispersed workforce, internal support teams
resolve requests faster and get more done in one place, and
employees get convenient and immediate self-help in the tools they
already use. It’s built from the ground up to work in Slack and
with AI weaved end-to-end. atSpoke connects responders to their
existing systems for fast, fluid and automated workflows. With
atSpoke, every employee is their most productive, wherever they
are.
By joining atSpoke and Jamf, customers can:
- Get work done where you are: Users have the
ability to trigger actions in Jamf from Slack and atSpoke tickets.
Responders can schedule OS updates, lock and erase devices, send
blank pushes and manage groups.
- Connected internal operations ecosystem:
Agents and responders are connected directly with Jamf, user data
and the right people they need to resolve tickets faster with
administrator oversight for flexibility, relevance and
security.
- Automate and streamline workflows: Users
reduce the time and effort required for each ticket AI that
automates the next steps that need to happen in Jamf for faster
resolution.
- Automatic tracking and visibility: All actions
taken on a request from within Slack and the ticket are
automatically and synchronously tracked within atSpoke for
accountability and visibility.
"I really needed a connected IT solution that brings together
all my team’s applications, and enables us to work efficiently
while delivering excellent employee service. The atSpoke and Jamf
integration has been a game-changer for this,” said Kyle Hoffman,
head of IT at Sendoso. “We can perform actions in other systems
without ever leaving the ticket. If I get a ticket about a broken
laptop, I can pull up that computer’s diagnostic information from
Jamf with one click in atSpoke. I had never heard of a ticketing
system that does this before.”
“Based on atSpoke’s customer data, customers are seeing
immediate value from the integration, with 35% of Jamf-involved
requests needing the user’s device logs and 31% locking the user’s
mobile device, all from Slack or the atSpoke ticket,” said Jay
Srinivasan, co-founder and CEO of atSpoke. “atSpoke is uniquely
threaded through all the modern tools that people use for a
dispersed workforce. With Jamf and the team’s dominance across
Apple Enterprise Management, atSpoke is even more well-suited for
the new and still developing era of remote work.”
To learn more about how customers like Sendoso benefit from
atSpoke’s integration with Jamf, register for the upcoming webinar,
”The Modern IT Ecosystem: How Sendoso Scales Its Service Desk with
Jamf and atSpoke” on Tuesday, Aug. 25 at 10 a.m. PT / 1 p.m.
ET.
atSpoke Resources
- Website: https://www.atspoke.com/
- Blog: https://www.atspoke.com/blog/
- Twitter: https://twitter.com/atspoke
- LinkedIn: https://www.linkedin.com/company/atspoke
- Facebook: https://www.facebook.com/atspoke
- Careers: https://jobs.lever.co/atspoke
- Jamf Marketplace:
https://marketplace.jamf.com/details/atspoke/
About atSpokeatSpoke is a modern workplace
service desk that helps every team deliver better employee support
faster. Designed for today’s dispersed workplace, internal teams
resolve requests faster and get more done in one place while giving
employees convenient and immediate self-help in the tools they
already use. Customers like Mapbox, Change.org, DraftKings, and
Drift use atSpoke to create fast and convenient service experiences
so every employee is their most productive, wherever they are.
Learn more at atSpoke.com.
Contact Shannon Campbell Offleash for atSpoke
atspoke@offleashpr.com
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