Forrester Announces The EMEA Recipient Of Its 2024 Customer-Obsessed Enterprise Award
15 Mai 2024 - 10:00AM
Business Wire
Nedbank Retail and Business Banking to be
recognised at CX Summit EMEA
Forrester (Nasdaq: FORR) today announced that Nedbank Retail and
Business Banking is the winner of its Europe, Middle East, and
Africa (EMEA) 2024 Customer-Obsessed Enterprise Award. The award
recognises organisations that are putting customers at the centre
of their business strategy to accelerate growth. Nedbank Retail and
Business Banking will be honoured at CX Summit EMEA, being held in
London and digitally, 24–26 June, 2024.
The bank has been selected as the winner for investing in,
designing, and delivering a robust customer obsession programme
that helps people across the organisation collaborate, focus on
what matters most to customers and make CX improvements
systematically.
“We congratulate Nedbank Retail and Business Banking for winning
Forrester’s Customer-Obsessed Enterprise Award in EMEA,” said
Martin Gill, vice president and research director at Forrester and
host of CX Summit EMEA. “Nedbank Retail and Business Banking is a
prime example of how, by nurturing a customer-centric culture that
puts customers at the centre of leadership, strategy, and
operations, businesses can drive growth, profitability, customer
retention, and employee engagement.”
Forrester Customer Obsession Award recipients will share their
success stories at CX Summit EMEA, a leading event for CX, B2C
marketing, and digital leaders to learn best practices and receive
actionable advice.
Resources:
- Register to attend Forrester’s CX Summit EMEA event.
- View the full agenda and speakers for CX Summit EMEA.
- Members of the press interested in attending, please contact
press@forrester.com.
- Check out the Forrester Decisions services for Customer
Experience, B2C Marketing Executives, and Digital Business &
Strategy.
- Follow @Forrester and #ForrCX for updates.
About Forrester Forrester (Nasdaq: FORR) is one of the
most influential research and advisory firms in the world. We help
leaders across technology, customer experience, digital, marketing,
sales, and product functions use customer obsession to accelerate
growth. Through Forrester’s proprietary research, consulting, and
events, leaders from around the globe are empowered to be bold at
work — to navigate change and put their customers at the centre of
their leadership, strategy, and operations. Our unique insights are
grounded in annual surveys of more than 700,000 consumers, business
leaders, and technology leaders worldwide; rigorous and objective
research methodologies, including Forrester Wave™ evaluations; more
than 100 million real-time feedback votes; and the shared wisdom of
our clients. To learn more, visit Forrester.com.
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Press contact Hannah Segvich hsegvich@forrester.com
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