Federal Motor Carrier Safety Administration’s Pre-Employment Screening Program Earns Bronze Stevie Award for Front Line Cus...
01 März 2017 - 2:00PM
Business Wire
PSP customer service team recognized for
superior service
The Federal Motor Carrier Safety Administration’s (FMCSA)
Pre-Employment Screening Program (PSP) received a bronze Stevie
Award for “Front Line Customer Service Team of the Year,” honoring
customer service departments that directly engage customers.
More than 2,300 nominations from organizations of all sizes and
in virtually every industry were evaluated in this year’s
competition in 61 award categories. Finalists were determined by
the average scores of 77 professionals worldwide, acting as
preliminary judges.
PSP provides immediate online access to commercial drivers’
safety histories, with the drivers’ written authorization, to
assist motor carriers with the driver hiring process. The
five-person customer service team manages all inquiries from
thousands of system users, including motor carriers, commercial
drivers, and a variety of other interested parties. Representatives
handled nearly 50,000 email, phone, and chat requests in 2016, with
a low average wait time of about 30 seconds for phone calls.
FMCSA contracts with NIC Federal, LLC to develop and maintain
PSP. FMCSA is responsible for all of the PSP data and general
oversight, while NIC Federal handles daily operations, customer
service, and technology development and maintenance.
“Top-notch customer service is key to giving motor carriers
access to important driver safety data quickly,” said Laura
Johnson, NIC Federal’s General Manager. “We are proud to see the
customer service team honored with this Stevie Award.”
According to a study released by FMCSA, PSP positively impacts
the safety of America's roadways. The study shows that motor
carriers using PSP have, on average, decreased crash rates by 8
percent, and driver out-of-service (OOS) rates by 17 percent. It is
estimated that in the 12 months studied, the motor carrier group
using PSP prevented 863 crashes and more than 3,500 driver OOS
incidents. The results of the study can be found at:
http://ntl.bts.gov/lib/51000/51200/51257/13-003-PSP-Safety-Impact-analysis-brief.pdf.
About the Federal Motor Carrier Safety Administration
The FMCSA was established as a separate administration within
the U.S. Department of Transportation (DOT) on Jan. 1, 2000. Its
primary mission is to reduce crashes, injuries and fatalities
involving large trucks and buses. To learn more about FMCSA, visit
www.fmcsa.dot.gov.
About NIC Federal, LLC
NIC Federal partners with U.S. federal departments and agencies
to transform how citizens and businesses interact with government.
Focused on delivering a comprehensive user experience, NIC Federal
builds digital services and solutions that exceed the expectations
of government and its constituents. Headquartered in Arlington, VA,
NIC Federal is a wholly owned subsidiary of NIC (NASDAQ: EGOV). For
more information, please visit www.nicfederal.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20170301005616/en/
NIC FederalLaura Johnson, 877-642-9499General
Managerljohnson@egov.com
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