RALEIGH, N.C., Oct. 19, 2020 /PRNewswire/ -- Relay, the smarter
phone for kids, announced a partnership with Bandwidth, a software
company focused on communications for the enterprise, to route 911
calls initiated by the Relay, a screen-free smartphone for kids
that operates like a walkie-talkie. Relay leverages Bandwidth's
E911 Dynamic Location Routing, nationwide 911 network, and flexible
APIs to connect concerned parents with emergency services where
their child's device is located. This launch will make Relay the
only kids' communication device on the market that gives parents
the power to send emergency help to their child's location, and
share that location with first responders.
Serious delays can occur when a 911 call is sent to a public
safety agency that can not respond to the incident. Relay, powered
by Bandwidth, is a significant improvement over traditional
wireless 911, where calls will route to public safety call centers
based on where the caller is located and not necessarily where the
emergency has occurred. When every second counts, Relay quickly
connects concerned parents with local first responders best able to
assist their child. This essential help may be across town, across
a state, or even across the country.
"Our Relay families are looking for peace of mind. And, if
their child is in trouble, this feature, enabled by Bandwidth's
technology will give them just that. For parents, it truly is
a game-changer," said Jon Schniepp,
SVP of Marketing for Relay. "Our hope would be that a child would
never have to use this feature but providing this added level of
safety is a great reassurance for parents during these
unpredictable times."
How it Works
Relay users can activate the feature on
the Relay app starting today. A child in an emergency can press the
center button 5 times quickly (demonstrated in this video). This
action sends an SOS alert to the Relay app of all adults on the
account, accompanied by an alarm that sounds at maximum volume.
Once the parent or caregiver communicates with the child to assess
the situation, the adult can then resolve the SOS alert, or
escalate it to call 911.
Relay's GPS tracking paired with Bandwidth's dynamic routing
ensures that the emergency call is placed to the right dispatch
center. The dispatcher will also be able to see the location
information of the Relay that initiated the SOS.
"More and more we're using apps and IoT devices to call for
emergency help. E911 Dynamic Location Routing built on Bandwidth's
software-enabled network can help public safety reach people in
need faster. We're thrilled to see the safety, security, and peace
of mind Relay can bring to children and their adult caregivers when
they're apart," said John Bell,
Chief Product Officer at Bandwidth. "Both of our organizations are
deeply committed to harnessing the latest innovative technologies
that can connect families and communities with the first responders
who can help them in a crisis."
To learn more about the solution, visit:
relaygo.com/families.
About Relay
Relay is a screen-free smartphone that
kids love and parents trust. The device is as easy to use as a
walkie talkie and connects seamlessly to both nationwide 4G LTE and
WiFi networks, which gives it unlimited nationwide range. Relay is
designed to consider safety first with GPS tracking, GEO fencing
and SOS capabilities. The device is durable, water-resistant, and
ensures that customer data is never stored or monetized in any
way.
Visit http://www.relaygo.com/families for more information.
Relay Media resource center here.
About Bandwidth
Bandwidth (NASDAQ: BAND) is a software
company focused on communications for the enterprise. Companies
like Google, Microsoft, Cisco, Zoom, and RingCentral use
Bandwidth's APIs to easily embed voice, messaging and 911 access
into software and applications. Bandwidth is the first and only
CPaaS provider offering a robust selection of communications APIs
built around their own nationwide IP voice network–one of the
largest in the nation. More information is available at
www.bandwidth.com.
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SOURCE Relay