Iconic luggage retailer streamlines business
operations and enhances customer experiences with Oracle's retail
and cloud infrastructure solutions
AUSTIN,
Texas and GARE, Luxembourg, Jan. 10,
2024 /PRNewswire/ -- Samsonite, the worldwide leader
in travel bags, luggage, and accessories, continues to rely on
Oracle Cloud to serve travelers across 100 countries in
Asia, North America, Europe, and Latin
America. Most recently, Samsonite implemented the latest
mobile Oracle Retail Xstore Point-of-Service systems across its
European stores, giving associates the freedom to help customers
from anywhere. Oracle Retail Consulting led the Xstore
implementation.
"Whether in-store or online, we are committed to giving both our
staff and customers the best experience through
technology," said Vincent Van Der
Schueren, IT Director of Digital Wholesale & D2C,
Samsonite Europe. "With Oracle's mobile retail POS system, we are
taking one more step in this journey. Together with our existing
Oracle Cloud solutions, we empower our associates with the
information they need to give our customers more relevant,
impactful interactions while also helping move inventory across
channels."
Using Xstore together with its existing implementations of
Oracle Retail Xstore Office and Oracle Retail Order Broker
Cloud Service, built on the performance and security of Oracle
Cloud Infrastructure (OCI), the luggage leader can streamline and
centralize its back-office operations while putting valuable
information in the hands of associates. With complete inventory
visibility across channels, store staff can provide personalized
service to shoppers and help ensure they get the products they are
looking for.
"As a long-time customer of Oracle, we are committed to
supporting Samsonite Europe in its continued omnichannel journey,"
said Alex Alt, executive vice
president, Oracle. "Leveraging the latest Oracle Retail Cloud
innovations, Samsonite Europe can continue to improve operational
efficiency and automate best practices while ensuring customers get
what they need when they want it."
Samsonite also used Oracle APEX to build Bagsupport, a
luggage-as-a-service app, and is running the offering on OCI to
support global scale with reduced downtime and costs. The app is
designed to save airlines time and money by handling passenger
claims and repairs for damaged luggage.
To see Oracle's cloud platform for modern retail in action,
please visit us at the National Retail Federation Show (NRF) in
New York January 14-16, 2024, at booth #5038. Learn more
about our networking events and book a demo or meeting at:
https://engage.oracle.com/oracleatnrf2024
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please
visit us at oracle.com.
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SOURCE Oracle