- Competency helps clients develop and transform
experience management across brand, customers and employees
- Brings increased investment in EY Experience
Management capabilities, resources and people
LONDON, Sept. 21, 2021 /PRNewswire/ -- EY today
announces the EY Qualtrics (Nasdaq: XM) Experience Management
competency to help companies drive end-to-end solutions from
strategy, to design and enablement, to implementation using EY
Qualtrics' experience management technology. As organizations
embark on their own experience transformation journeys, EY and
Qualtrics teams are positioned to help leaders navigate challenges
and understand how customers and employees feel about their brand,
what they expect from their interactions and how to provide
experiences that build trust.
Alliance extends EY portfolio of experience
management capabilities
The EY Experience Management competency will continue to grow
its existing base of EY professionals to support enterprise-level
transformation projects with Qualtrics, including customer
experience, digital transformation, brand experience and people
experience. The competency approaches its transformation work with
a cross-functional team, comprised of EY People Advisory Services
teams, customer strategy resources and technical analysts from the
EY Neurodiversity Center of Excellence (CoE).
The EY Experience Management competency will serve clients
across all industries. It also provides a joint innovation hub
where EY teams will continue developing and launching experience
management solutions built on the Qualtrics platform for clients
across the globe.
With the expansion of this team, organizations can leverage EY
Consulting and delivery services to implement Qualtrics' Experience
Management technology across multiple business functions, such
as marketing, sales, IT, suppliers, HR, and support market research
and brand projects. This helps enable organizations to bring
together their experience data – how customers and employees feel
about their interactions with a company – onto a single platform,
supporting them to act with speed and agility as customer and
employee expectations change.
Vijay Nidumolu, EY Americas
Qualtrics Experience Management Leader, says:
"Working with Qualtrics, EY teams have helped businesses
optimize people, customer and brand experiences by providing
best-in-class experience management solutions and practices. As
companies increasingly prioritize experience management strategies
for customers and employees, the addition of the EY Experience
Management competency will build on these capabilities to advance
their transformations."
R.J. Filipski, Global Head of Ecosystem, Qualtrics, says:
"Experience management is becoming as fundamental to business
success as CRM or HR systems. Organizations are investing in
experience management at record scale to take real-time action and
deliver incredible experiences for their customers and employees
that impact the bottom line. Our expanded collaboration with EY
will accelerate the work we've already accomplished together to
help organizations build experience-based strategies in the
future."
Experience Management competency builds upon proven client
successes
Since 2019, the EY organization and Qualtrics have collaborated
to implement solutions across customer experience, employee
experience (EY PX360 People Experience Transformation Platform),
and COVID-19 support for governments, impacting millions of people.
Results over the past year include:
- In South Dakota, EY and
Qualtrics teams implemented a cost-effective contact tracing
solution in less than two weeks – reducing the state's contact
tracing team's manual efforts by more than 75%.
- EY and Qualtrics teams helped one of the leading luxury fashion
companies implement a real-time employee pulse survey to support
the safety and wellbeing of their employees as their physical
stores closed and the workforce moved to remote work. The real-time
pulse helped the company enable its employees with proper tools and
support, to stay productive and engaged.
About EY
EY exists to build a better working world, helping to create
long-term value for clients, people and society and build trust in
the capital markets.
Enabled by data and technology, diverse EY teams in over 150
countries provide trust through assurance and help clients grow,
transform and operate.
Working across assurance, consulting, law, strategy, tax and
transactions, EY teams ask better questions to find new answers for
the complex issues facing our world today.
EY refers to the global organization, and may refer to one or
more, of the member firms of Ernst & Young Global Limited, each
of which is a separate legal entity. Ernst & Young Global
Limited, a UK company limited by guarantee, does not provide
services to clients. Information about how EY collects and uses
personal data and a description of the rights individuals have
under data protection legislation are available via ey.com/privacy.
EY member firms do not practice law where prohibited by local
laws.
This news release has been issued by EYGM Limited, a member of
the global EY organization that also does not provide any services
to clients.
For more information about our organization, please visit
ey.com.
About Qualtrics
Qualtrics, the world's No. 1 Experience Management (XM) provider
and creator of the XM category is changing the way organizations
manage and improve the four core experiences of business––customer,
employee, product, and brand. Over 13,500 organizations around the
world are using Qualtrics to listen, understand, and take action on
experience data (X-data™)––the beliefs, emotions, and intentions
that tell you why things are happening, and what to do about it.
The Qualtrics XM Platform™ is a system of action that helps
businesses attract customers who stay longer and buy more, engage
employees who build a positive culture, develop breakthrough
products people love, and build a brand people are passionate
about. To learn more, please visit qualtrics.com.
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