Reply Tops PAC RADAR for SAP Service Providers for the Second Year in a Row and Is the Leader in SAP Customer Experience in Europe
09 Februar 2024 - 9:30AM
Business Wire
Reply is ranked among the most competent and leading SAP service
providers in the PAC RADAR "Leading Providers of SAP Services in
Europe and Germany 2024", an industry study by the independent
research and consulting company PAC (Pierre Audoin
Consultants).
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In the PAC RADAR "Leading Providers of
SAP Services in Europe and Germany 2024" Reply is ranked among the
most competent service providers. After being named SAP Energy
Partner of the Year 2023 and winning the SAP Quality Award and the
SAP Pinnacle Award 2022 in the Customer Excellence category several
times, the top score in the PAC RADAR is a further confirmation of
Reply's successful partnership with SAP. (Photo: Business Wire)
The study analyses the performance of 24 international
consulting companies and service providers that implement SAP
projects in dedicated IT market segments. Based on pre-defined
criteria, PAC compares the strategy and development of the
providers and evaluates them according to market strength and
competence. These include project experience, SAP certifications,
the breadth of the service offering, the ability to deliver in the
European market and the assessment of service quality shared by
reference customers.
Reply has been recognised as the "Best in Class" provider of
SAP Customer Experience (CX) services in Europe for
its outstanding expertise. Joachim Hackmann, Principal Analyst and
Head of BAS Practice at PAC commented: "Reply has achieved the
highest rating in the SAP Services for Customer Experience category
in Europe. Their user-centric IT consulting and related services
are firmly anchored in the overall portfolio, which goes beyond
pure SAP focus, especially in the CX environment. We were also
impressed by Reply's range of use cases and projects. We rate Reply
as "Best in Class" when it comes to SAP CX solutions that support
companies with end-to-end and integrated business processes.”
Reply's designation as "Best in Class" in PAC RADAR's "Leading
Providers of SAP Services in Europe and Germany 2024" follows a
series of significant accolades. The company has a remarkable track
record, having won the SAP Quality Award for the 10th consecutive
year, the SAP Pinnacle Award for Customer Excellence and a
nomination for Top 3 in CX Delivery Quality. To further strengthen
its reputation, Reply was named SAP Energy Partner of the Year in
2023. Together, these honours confirm Reply's successful
partnership with SAP.
Filippo Rizzante, CTO of Reply, adds: “Reply takes an agile
approach in developing innovative solutions based on the SAP
product suite that our global teams deploy across industries. We
are committed to continually strengthening our partnership with SAP
to provide industry-specific solutions powered by cutting-edge
technology. The recognition of "Best in Class" in SAP Customer
Experience (CX) in Europe by PAC underlines our extensive
consulting and implementation expertise and our commitment to
creating seamless user and customer experiences.”
The PAC Radar provides companies with valuable insights for
selecting a suitable service partner. Find out more about the PAC
Radar: "Leading SAP Service Providers in Europe and Germany
2024".
Reply Reply [EXM, STAR: REY] specialises in the design
and implementation of solutions based on new communication channels
and digital media. As a network of highly specialised companies,
Reply defines and develops business models enabled by the new
models of AI, big data, cloud computing, digital media and the
internet of things. Reply delivers consulting, system integration
and digital services to organisations across the telecom and media;
industry and services; banking and insurance; and public sectors.
www.reply.com
PAC PAC is the leading European consulting and analyst
firm for the IT industry, a content-based company with a consulting
DNA. We accompany software & IT service vendors worldwide on
their growth journey. Since 1976, we have helped our clients to
understand market dynamics, grow their revenue, and raise their
profile. PAC is an analyst-led consultancy with a team of over 100
experts across Europe. We provide market research and analysis on
more than 30 countries worldwide, delivered through our portfolio
pillars, Guidance, Insights, and Visibility, and our renowned
SITSI® research platform. www.pacanalyst.com
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version on businesswire.com: https://www.businesswire.com/news/home/20240209828757/en/
Media:
Reply Fabio Zappelli f.zappelli@reply.com Phone
+390117711594
Sandra Dennhardt s.dennhardt@reply.com Phone +49 170 4546229
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