Hawaii Selects VoltDelta N11 Platform for State’s First 511 Travel Information Service
09 April 2012 - 2:57PM
Business Wire
The Hawaii Department of Transportation is deploying a
phone-based 511 service to provide traffic and weather information
to motorists and help them find the fastest and safest routes to
their destinations. The solution is based on the N11 platform from
VoltDelta OnDemand, which includes the IVR (Interactive Voice
Recognition) infrastructure and speech applications to enhance
voice recognition.
Motorists in Hawaii will be able to call 511 from their
hands-free cell phones and simply speak to the system to get
traffic and weather information. Initially, the VoltDelta service
will be able to provide:
- Areas with traffic congestion
- Emergency condition information
including severe weather alerts
Subsequent phases of the system will include incident and
event-related information.
VoltDelta distinguishes its 511 solution with its advanced voice
recognition capabilities such as disambiguating similar sounding
street names, points of interests, and by remembering the last
location a caller requested by caching the ANI (Automatic Number
Identifier).
“Our new 511 service will help residents and tourists to get to
where they need to go with the most up-to-date traffic information.
This service will help motorists to avoid traffic congestion and
save them time on their commutes,” said Glenn Okimoto, Hawaii
Department of Transportation Director.
The solution will be deployed later this year on Oahu.
VoltDelta’s hosted infrastructure facilitates deployment to other
Hawaiian Islands by eliminating the need to physically deploy
hardware while scaling to answer the call volume spikes that make
511 services valuable to motorists.
“VoltDelta has a long history of delivering highly successful
N11 solutions that quickly provide the information callers need
through a cost-effective service. We are the world’s leading
provider of 411 directory assistance and we also provide critical
emergency 911/999 services,” said Terry Saeger, SVP and GM of
VoltDelta. “VoltDelta’s 511 system has helped millions of motorists
on the mainland and will now provide the same benefits to Oahu
motorists. Hawaii will be the latest state to deploy our 511
services, helping motorists to safely find the best routes to their
destinations by avoiding traffic jams, construction, weather
situations and other obstacles on the road.”
VoltDelta’s N11 solution is offered as a cloud-based service,
delivering on-demand value for cities, states and municipalities
while removing budget-busting, up-front deployment costs.
Additional examples of N11 phone-based services where states,
cities and municipalities can offer “over the phone” services
without additional personnel or capital investment include:
- 211 for community services
- 311 for non-emergency police and
government contact
- 811 used by local exchange carriers for
business office use
VoltDelta’s N11 solutions ensure rapid deployment and
scalability designed to respond during special events and crisis
situations when N11 services are most needed.
For a white paper on VoltDelta’s N11 solution, go to:
http://www.voltdelta.com/n11/index.aspx.
About VoltDelta® OnDemand Solutions
Part of Volt Information Sciences, VoltDelta OnDemand provides
automated voice recognition and Contact Center On Demand (CCOD)
solutions that enable and enhance multi-channel customer care with
automation to reduce costs. The company supports more than 2.4
billion calls and 2 billion SMS messages per year with 99.99%
reliability to support some of the leading organizations in the
world. For more information, please visit:
www.voltdelta.comOnDemand.
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