MONTREAL, Oct. 28,
2024 /CNW/ - Air Canada is honoured to have been
recognized once again with a Five Star Global Airline Award at the
Airline Passenger Experience Association (APEX) 2025 Awards,
recognizing its continued commitment to excellence. This is the
sixth time in seven years that the airline has been awarded an APEX
Five Star rating, which is based on customer feedback.
"I thank our customers and APEX on behalf of our 40,000 global
employees for bestowing on us this recognition as a Five Star
Global Airline. We continue to invest in our customer experience,
including our award-wining in-flight entertainment system and new
digital features via the Air Canada app, to deliver an elevated
level of comfort and convenience to our loyal customers. And we
remain committed to furthering the customer experience at Air
Canada with exciting new features to be rolled out in the coming
months," said Michael Rousseau,
President and Chief Executive Officer of Air Canada.
"Air Canada's dedication to
delivering a superior passenger experience has earned the airline
the prestigious 2025 APEX Five Star recognition," APEX Group CEO
Joe Leader said. "From their
redesigned cabins to newly upgraded inflight entertainment systems,
Air Canada has continued to raise the bar in connectivity and
comfort. With a focus on Canadian-grown ingredients in their new
inflight menus, paired with premium wine selections, Air Canada
brings the best of congenial Canadian culture onboard. These
thoughtful enhancements, combined with family-friendly
entertainment and intuitive app upgrades, reflect Air Canada's
relentless drive to enhance every part of the passenger
journey."
The APEX Five Star and Four Star Airline Awards stand as the
only global awards entirely based on neutral, third-party passenger
feedback and insights gathered through APEX's partnership with
TripIt® from Concur®, the world's most used travel-organizing
app. For the 2025 Awards, over one million PNR verified flights
have been rated by passengers spanning more than 600 airlines from
around the world using a five-star scale. The APEX Five Star and
Four Star Airline Awards are independently certified by a
professional external auditing company
Air Canada's 2025 APEX Five
Star Award is the latest in a series of awards received by Air
Canada for its industry-leading products and services this year,
which include:
- 2024 APEX Best in Entertainment Award in North America
- World's Best Business Class Airline Lounge Catering for the
Toronto Air Canada Signature Suite (Skytrax)
- Best Cabin Crew in Canada
(Skytrax)
- Most Family Friendly Airline in North
America (Skytrax)
- Best Premium Economy Class Onboard Catering in North America (Skytrax)
- Cleanest Airline in North
America (Skytrax)
About Air Canada
Air Canada is Canada's largest airline, the country's flag
carrier and a founding member of Star
Alliance, the world's most comprehensive air transportation
network. Air Canada provides
scheduled service directly to more than 180 airports in
Canada, the United States and Internationally on six
continents. It holds a Four-Star ranking from Skytrax. Air
Canada's Aeroplan program is
Canada's premier travel loyalty
program, where members can earn or redeem points on the world's
largest airline partner network of 45 airlines, plus through an
extensive range of merchandise, hotel and car rental partners.
Through Air Canada Vacations, it offers more travel choices than
any other Canadian tour operator to hundreds of destinations
worldwide, with a wide selection of hotels, flights, cruises, day
tours, and car rentals. Its freight division, Air Canada Cargo,
provides air freight lift and connectivity to hundreds of
destinations across six continents using Air Canada's passenger and
freighter aircraft. Air Canada aims to achieve an ambitious
net zero emissions goal from all global operations by
2050. Air Canada shares are publicly traded on the TSX in
Canada and the OTCQX in the
US.
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SOURCE Air Canada