TELUS International Named to Constellation ShortList™ for Customer Experience (CX) Operations Services: Global
12 September 2023 - 12:45PM
Business Wire
TELUS International (NYSE and TSX: TIXT), a leading digital
customer experience (CX) innovator that designs, builds and
delivers next-generation solutions, including artificial
intelligence (AI) and content moderation, for global and disruptive
brands, today announced it was named to the 2023 Constellation
ShortList™ for Customer Experience (CX) Operations Services: Global
for its leading delivery of critical transformation initiative
requirements for early adopters and fast-follower
organizations.
"We are honored to once again be recognized by Constellation
Research as a leading global CX provider of innovative and
integrated solutions for customer experience excellence,” said Jeff
Puritt, President and CEO, TELUS International. “In today’s
competitive market, strategic technology implementations, digital
transformations and differentiated customer experiences have become
defining factors for success. Our company’s robust end-to-end
portfolio of leading-class digital CX solutions, including digital
consulting and user experience design, generative AI services, AI
data solutions and intelligent automation, enable us to create
dynamic, scalable, personalized and engaging customer experiences
for the brands we support.”
“Constellation’s 6,000+ buyers have begun a rationalization and
optimization process for their investments. CXO’s are consolidating
capabilities and reducing the number of vendors they work with,”
said R “Ray” Wang, chairman and founder at Constellation Research.
“As they move to core platforms, they are also seeking the best of
breed solutions that bring unique business capabilities to market
for their business. This year’s shortlists take into account this
shift and identify which solutions truly stand out.”
Constellation Research advises leaders on leveraging disruptive
technologies to achieve business model transformation and
streamline business processes. Products and services named to the
Constellation ShortList meet the threshold criteria for this
category as determined through client inquiries, partner
conversations, customer references, vendor selection projects,
market share, and internal research. The portfolio is updated at
least once per year as the analyst team deems necessary based on
market conditions.
To learn more about TELUS International’s leading digital CX
solutions, please visit: www.telusinternational.com.
Disclaimer
Constellation Research does not endorse any solution or service
named in its research.
About TELUS International
TELUS International (NYSE & TSX: TIXT) designs, builds and
delivers next-generation digital solutions to enhance the customer
experience (CX) for global and disruptive brands. The company’s
services support the full lifecycle of its clients’ digital
transformation journeys, enabling them to more quickly embrace
next-generation digital technologies to deliver better business
outcomes. TELUS International’s integrated solutions span digital
strategy, innovation, consulting and design, IT lifecycle including
managed solutions, intelligent automation and end-to-end AI data
solutions including computer vision capabilities, as well as
omnichannel CX and trust and safety solutions including content
moderation. Fueling all stages of company growth, TELUS
International partners with brands across strategic industry
verticals, including tech and games, communications and media,
ecommerce and fintech, banking, financial services and insurance,
healthcare, and others.
TELUS International’s unique caring culture promotes diversity
and inclusivity through its policies, team member resource groups
and workshops, and equal employment opportunity hiring practices
across the regions where it operates. Since 2007, the company has
positively impacted the lives of more than 1.2 million citizens
around the world, building stronger communities and helping those
in need through large-scale volunteer events and charitable giving.
Five TELUS International Community Boards have provided $5.3
million in funding to grassroots charitable organizations since
2011. Learn more at: telusinternational.com.
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TELUS International Investor Relations Jason Mayr (604)
695-3455 ir@telusinternational.com TELUS International Media
Relations Ali Wilson (604) 328-7093
media.relations@telusinternational.com
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