BURLINGTON, Mass. and
SAN FRANCISCO, Jan. 18, 2022 /PRNewswire/ -- Nuance
Communications, Inc. (NASDAQ: NUAN) today announced an expansion of
the company's strategic partnership with Genesys®, giving Genesys
Cloud CX™ customers integrated access to Nuance Contact Center AI.
Genesys Cloud CX customers can now access Nuance's best-of-breed
technology to further improve customer experience through the use
of conversational virtual assistants for voice and digital channels
and biometrics-based authentication and fraud prevention
solutions.
"The continuing acceleration of digital transformation means
providing customers with a combination of advanced capabilities in
a CCaaS model," said Robert
Weideman, Executive Vice President and General Manager,
Enterprise, Nuance. "By integrating our proven enterprise-grade
conversational AI, biometric security, and Nuance Mix tooling
technologies with Genesys Cloud CX, we are giving organizations the
power they need to meet customer expectations today and the
flexibility to take advantage of new technologies to address future
opportunities."
"Nuance and Genesys are both dedicated to delivering flexible,
future-proof options for our shared customers while working closely
to advance the state-of-the-art in intelligent, omnichannel
customer engagement solutions," said Olivier Jouve, Executive Vice President and
General Manager of Genesys Cloud CX.
Genesys Cloud CX, a Leader in Gartner's Magic Quadrant for
2021 Contact Center as a Service, takes advantage of modern cloud
strategies through its API-first approach, aligning with Nuance's
unique set of open, modular cloud services spanning conversational
AI, Agent AI and Security AI. Nuance provides an expanded, open,
cloud-agnostic framework with Intelligent Engagement Services and
back-end integrations. Nuance solutions also are engineered so
that enterprises maintain the security and privacy of their highly
proprietary customer data when building, refining and expanding
contact center systems. Genesys is a long-standing member of
Nuance's robust partner network that includes solution integrators
and availability across several markets.
For more information about the Nuance Contact Center AI, click
here.
About Nuance Communications, Inc.
Nuance
Communications (NASDAQ: NUAN) is a technology pioneer with
market leadership in conversational AI and ambient intelligence. A
full-service partner trusted by 77 percent of U.S. hospitals and 85
percent of the Fortune 100 companies worldwide, Nuance creates
intuitive solutions that amplify people's ability to help
others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Contact Information
Nuance Communications
Dayna McCoubrey
Tel: 781-565-4728
Dayna.McCoubrey@nuance.com
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SOURCE Nuance Communications, Inc.