UPDATE: Some Ameritrade Clients Encountered Website Trouble
08 Juni 2010 - 12:22AM
Dow Jones News
Some clients of TD Ameritrade Holding Corp. (AMTD) were unable
to access the online brokerage's website earlier Monday before the
problem was fixed, a company spokeswoman confirmed.
She said the service disruption affected a "very small number of
clients" and was related to a "connection issue with a certain
Internet service provider." She declined to name the vendor, citing
company policy.
During the disruption, TD Ameritrade rerouted some of its Web
traffic to other providers, where possible.
The connection issue is the second such disruption for the
Omaha, Neb., company in the past three weeks. On May 20, some
clients were unable to log in to their accounts with the company
for over an hour. That issue didn't affect TD Ameritrade's
institutional clients, the independent registered investment
advisers, who access the site through a different Web platform.
TD Ameritrade, along with peers Charles Schwab Corp. (SCHW) and
E*Trade Financial Corp. (ETFCD, ETFC), experienced a surge in
trading volumes on May 6 during the "flash crash" stock market
plunge. Schwab and privately held Fidelity Investments also
experienced "slowness" that day in their website displays to
clients.
Representatives from Charles Schwab and E*Trade said their
websites operated normally on Monday.
Shares of TD Ameritrade closed down 51 cents, or 2.9%, at
$17.25.
-By Brett Philbin, Dow Jones Newswires; 212-416-2173;
brett.philbin@dowjones.com
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