Kentucky Labor Cabinet Launches New Website
12 April 2018 - 2:00PM
Business Wire
New Website Features Enhanced Look and
Feel
The Kentucky Labor Cabinet launched its new website featuring a
modern look and feel as well as an enhanced user experience. The
website was designed to reflect and expand the Labor Cabinet’s
mission of advancing Kentucky's workforce by protecting its
workers, compensating the injured, and promoting employer
excellence in order to ensure Kentucky's place as a hub
of innovation and distinction in America and around the
world.
“When we began early discussions about a new website, we knew we
needed something that would better help us to interface with users
in the most efficient and effective manner possible,” said Labor
Cabinet Secretary Derrick Ramsey. “With our new design, we placed
the considerations of Kentuckians first – taking a close look at
the information and services users consistently access on our
website and discussing ways in which this could be enhanced. In the
end, we’re proud to have a product that accomplishes this by
helping us increase our level of customer service to the citizens
of the Commonwealth.”
The website, labor.ky.gov, is presented in a responsive design,
allowing citizens of the Commonwealth the ability to access
information and resources across multiple devices. The website also
features an interactive chatbot named Ava - the first chatbot in
use for government services in the Commonwealth of Kentucky.
Ava is a conversational interface built on Google AI technology
and powered by machine learning. Ava provides rich interaction
based on natural language and can answer questions related to
apprenticeship, workers’ compensation and workplace standards
on the Labor Cabinet’s website.
The Labor Cabinet’s website was redesigned by Frankfort-based
Kentucky Interactive, LLC, aka Kentucky.gov, via a public-private
partnership.
About Kentucky.gov
Kentucky.gov is the official government Web portal of the
Commonwealth of Kentucky (www.kentucky.gov). Kentucky.gov is a
collaborative effort between the Commonwealth of Kentucky and
Kentucky Interactive, LLC. Frankfort-based Kentucky Interactive
provides a secure, mobile-friendly platform that allows government
agencies of any size to conduct business online and improve public
access to information. Kentucky Interactive is part of firm NIC’s
(Nasdaq: EGOV) family of companies.
About NIC
NIC Inc. (Nasdaq: EGOV) is the nation’s premier provider of
innovative digital government solutions and secure payment
processing, which help make government interactions more accessible
for everyone through technology. The family of NIC companies has
developed a library of more than 13,000 digital government services
for more than 5,500 federal, state, and local government agencies.
Among these solutions is the ground-breaking personal assistant for
government, Gov2Go, delivering citizens personalized reminders and
a single platform for all government interactions. More information
is available at www.egov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20180412005185/en/
Kentucky.govJessica Sparrow, 502-875-3733
x127Jess@kentucky.gov
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