Microlog Wins Contract From Virginia Lottery for System Upgrade
01 Juli 2008 - 5:27PM
Marketwired
GERMANTOWN, MD , a Germantown, Maryland-based technology leader
in Integrated Voice Response (IVR) and Computer Telephony
Integration (CTI) solutions for the Government, Healthcare and
lotteries, has been awarded a contract from the Virginia Lottery.
This award includes upgrades to the current Microlog IVR system
hardware, software and operating systems. Reporting, monitoring,
and redundancy within the upgraded system will also be enhanced.
For the first time, it includes the addition of Spanish as a second
language within the architecture. The upgrades, expected to be
operational before the end of the 2008 calendar year will bring
Lottery players an even more customer friendly experience. Microlog
has been the chosen vendor for the Virginia Lottery since 1998.
"Microlog has been with the Virginia Lottery since shortly after
the lottery's inception," stated Richard E. Meccarielli, President
and CEO, Microlog Corporation. "Over the last ten years we have
worked with them to provide numerous changes and enhancements to
meet their growing needs and look forward to our continued working
relationship."
Since 1999, all Virginia Lottery profits have been designated
solely to K-12 public school education in the Commonwealth. In that
time, the Lottery has turned over more than $3.4 billion for
Virginia's public schools, currently representing about 7 percent
of annual state funding for public education in Virginia. In 19
years, the Lottery has awarded more than $10 billion in prizes to
players and more than $1 billion in retailer commissions.
About Microlog
Microlog Corporation designs, implements and services patented
software applications that enhance the productivity of the customer
contact center experience, as well as providing consultation on a
variety of system integration options. The company's services
encompass the migration of e-commerce into the traditional call
center environment by Web enablement. Microlog's award winning
products support this Web enablement, as well as supporting all
inbound and outbound media, telephone, e-mail, fax, and Web for
contact centers.
For further information about Microlog's products and solutions,
please contact: Janet Turner VP of Sales 301.540.5514 Email
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