Microlog Wins Contract From NOAA to Provide System Enhancements
18 April 2008 - 3:00PM
Marketwired
GERMANTOWN, MD , a Germantown, Maryland-based technology leader
in Integrated Voice Response (IVR) and Computer Telephony
Integration (CTI) solutions for the Government, Healthcare and
lotteries, has been awarded a contract from the National Oceanic
and Atmospheric Administration (NOAA), National Marine Fisheries
Service, Office for Law Enforcement Headquarters. Microlog was
chosen to provide services to enhance their enforcement
capabilities within the National Vessel Monitoring System Program.
The VMA program provides tracking and surveillance capabilities for
Fishery Management Plan enforcement efforts. Microlog will provide
a hosted solution, which includes automatic call distribution,
interactive voice response, data collection and integration to
existing applications. This was a three-year contract award.
"We are pleased to add NOAA as a valued customer to the Microlog
family," stated Richard E. Meccarielli, President and CEO, Microlog
Corporation. "We welcome the opportunity to supporting NOAA going
forward."
NOAA is a bureau within the U.S. Department of Commerce, and a
cabinet level agency within the executive branch. NOAA's role is to
predict environmental changes, protect life and property, offer
scientific information to decision makers, manage national living
marine and coastal resources, and promote global environmental
stewardship. The National Marine Fisheries Service strives to
ensure marine ecosystems continue to function and enhance the
quality of life for the American public. The Office of Law
Enforcement (OLE) is responsible for enforcement of the laws that
protect and conserve our nation's marine resources and their
natural habitats.
About Microlog
Microlog Corporation designs, implements and services patented
software applications that enhance the productivity of the customer
contact center experience, as well as providing consultation on a
variety of system integration options. The company's services
encompass the migration of e-commerce into the traditional call
center environment by Web enablement. Microlog's award winning
products support this Web enablement, as well as supporting all
inbound and outbound media, telephone, e-mail, fax, and Web for
contact centers.
For further information about Microlog's products and solutions,
please contact Janet Turner, VP of Sales and Marketing at
301.540.5514 or by email at jturner@mlog.com.
Contact: Janet Turner VP of Sales and Marketing 301.540.5514
Email Contact
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