FedEx Announces First-Of-Its-Kind Data-Driven Commerce Platform
14 Januar 2024 - 3:45PM
Business Wire
New digital platform, called fdx, will offer
end-to-end e-commerce solutions
FedEx Corp. (NYSE: FDX) today announced fdx, the first
data-driven commerce platform that connects the entire customer
journey — making it easier for companies to grow demand, increase
conversion, optimize fulfillment, and streamline returns. FedEx is
the only logistics company to connect the entire customer journey
by offering end-to-end e-commerce solutions for businesses of all
sizes – all in one platform.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20240114780683/en/
(Graphic: Business Wire)
“FedEx is transforming into a digitally-led business powered by
our extensive physical transportation network, leveraging our scale
and insights from moving 15 million packages per day,” said FedEx
Corp. President and CEO Raj Subramaniam, who announced the new
platform today at the National Retail Federation’s Big Show.
“Through fdx, we will enhance our longstanding relationships with
merchants of all sizes to help them optimize and grow their
businesses through digital intelligence.”
By providing data and insights that improve visibility and
connected capabilities across the customer journey, fdx will help
merchants make more strategic logistics decisions from point of
demand to delivery and returns.
The official launch of the platform is planned for fall 2024.
The fdx platform is currently available as a private preview [upon
request] and businesses interested in learning more can sign up
here. From January 14 through January 16, NRF 2024: Retail’s Big
Show attendees can also visit booth #3674, which will feature an
fdx preview.
The platform brings together existing and new FedEx capabilities
for customers. The following digital capabilities are available
today to help merchants:
- Grow consumer demand. Connect with high-value customers
through the ShopRunner® member network.
- Increase conversion. Share estimated delivery dates and
time window updates throughout the shopping experience – on product
pages, in cart, and at checkout to increase delivery transparency
and encourage conversion.
- Improve visibility and control of shipments. See
shipments in near real time to make informed decisions and manage
risk through FedEx Surround®.
- Understand carbon emissions impact. Access detailed
carbon emissions data through FedEx® Sustainability Insights to
help make more sustainable supply chain decisions.
- Streamline returns. Streamline, configure, and manage
digital front-end return experiences, data exchange, and physical
transportation for returns in one platform.
Additional digital capabilities that will be part of the fdx
launch this fall:
- Optimize order fulfillment. Integrate real-time FedEx
network insights into order management systems. This will help
surface optimal shipping routes and speeds for more efficient,
cost-effective deliveries.
- Create a custom post-purchase experience. Match brand
standards from order tracking to returns. This capability will
provide transparency with delivery dates and accurate shipment
updates.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses
worldwide with a broad portfolio of transportation, e-commerce and
business services. With annual revenue of $88 billion, the company
offers integrated business solutions through operating companies
competing collectively, operating collaboratively and innovating
digitally as one FedEx. Consistently ranked among the world's most
admired and trusted employers, FedEx inspires its more than 500,000
employees to remain focused on safety, the highest ethical and
professional standards and the needs of their customers and
communities. FedEx is committed to connecting people and
possibilities around the world responsibly and resourcefully, with
a goal to achieve carbon-neutral operations by 2040. To learn more,
please visit fedex.com/about.
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version on businesswire.com: https://www.businesswire.com/news/home/20240114780683/en/
Christina Meek Global Media Relations
Christina.meek@fedex.com
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