Missoula County Clerk and Treasurer Earns Award
12 März 2020 - 3:25PM
Business Wire
Gernant honored for service to citizens
Since his election nearly six years ago, Missoula County Clerk
and Treasurer Tyler Gernant has been on a mission to make
government duties more efficient for his constituents and save
county funds at the same time. The efforts have earned Gernant a
prestigious 2020 Service to the Citizen: Champions of Change Award
that honors public servants for their leadership and dedication to
delivering an outstanding experience to the public.
“There are heroes across the government that work tirelessly to
provide the best services possible under sometimes difficult rules,
politics and circumstances,” according to organizers of the Service
to the Citizen Award Program. “They deserve to be recognized.”
Missoula County has been working with digital government service
provider Montana Interactive (MI) since 2011, but with Gernant at
the helm of the office that manages departments including motor
vehicles, taxes, real estate and vital statistics, the county has
increased efficiency. In 2019, Gernant’s office worked with MI to
launch several innovative solutions that allow citizens to receive
bills via email or text message, pay for services online or via a
mobile device, and avoid waiting in long lines by filling out
online forms.
“Part of our office culture is to meet our customers where they
are at,” Gernant said. “While we don’t always succeed, we
appreciate getting some positive feedback that we are heading in
the right direction. This award is a fantastic recognition for the
folks who work in our office. We hope we can live up to its name
and continue to serve the citizens of Missoula County by
championing positive changes.”
In December, Missoula became the first county in Montana to
offer an online motor vehicle titling service. Citizens fill out a
form online using a platform called AccessGov. After receiving an
invoice via email or text message through a service called Prompt
Pay, citizens pay via credit or debit card, electronic check or
PayPal, reducing the workload of county clerks. In the first three
months, clerks have received more than 670 forms, and sent
approximately 530 bills to citizens, processing nearly
$200,000.
“I can literally create an invoice in 30 seconds, which means we
can do it while on the phone with a customer,” said Gernant, adding
that he is redesigning the office workflow to find other uses for
the form platform and invoicing service. Non-technical county
employees can build online forms using the AccessGov platform and
bill citizens through the Prompt Pay service at no cost through
MI’s unique flexible-funding model.
To view the ever-expanding Missoula County Clerk and Treasurer
AccessGov portal, visit
app.mt.gov/accessgov/missoula-clerk-treasurer. To learn more about
the online titling program, visit missoula.co/titlebyemail.
Service to the Citizen winners will be recognized on April 28 in
Washington, D.C. For more information about the event, visit
servicetothecitizenawards.org. To see a complete list of the award
winners, visit servicetothecitizenawards.org/2020-winners.
About Montana.Gov (Montana Interactive)
Helena-based Montana Interactive builds, operates and maintains
the State of Montana’s digital government services that are
available through the official website, www.mt.gov. MI also
supports numerous county, city and university digital government
services. MI is a wholly owned subsidiary of firm NIC.
About NIC
NIC Inc. (Nasdaq: EGOV) launched the digital government industry
in 1992, and continues to lead it, providing a secure payment
engine and thousands of digital government solutions across a
network of more than 6,000 federal, state, and local government
agencies. In addition, NIC is a leading provider of outdoor
recreation solutions, with 1 out of 6 hunting and fishing licenses
in the United States sold using an NIC service. The company created
the nation's first personal assistant for government and
comprehensive mobile platform, Gov2Go®, as well as the innovative,
data-driven prescription drug monitoring platform, RxGov®. More
information is available at www.egov.com.
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Samantha Mongoven Director of Marketing & Operations (406)
449-3468, Ext. 225 smongoven@egovmt.com
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