State of Mississippi Finishes in Top Three for Government Experience
20 September 2019 - 2:55PM
Business Wire
Mississippi’s electronic government services
ranked third among the Nation’s best
The official website of the State of Mississippi, ms.gov, won
third place in the Center for Digital Government's third annual
Government Experience Awards. Ms.gov was recognized for its digital
first approach to delivering citizen-focused services, and for
implementing the latest emerging technologies to present a single
view of Mississippi government that is accessible from any
device.
The Government Experience Awards recognize the achievements and
best practices of states, cities and counties that excel at
creating useful online government services and applications. The
Center for Digital Government is a national research and advisory
institute on information technology policies and sets the standard
for measuring best practices in state and local government. This is
the fifth consecutive year Mississippi has placed in the top five
of the Center for Digital Government’s prestigious government
awards.
“Mississippi is honored to be recognized by the Center for
Digital Government for our achievements in government experience,”
said Dr. Craig Orgeron, Executive Director of Mississippi
Information Technology Services and State of Mississippi Chief
Information Officer. “The continued success of the state’s online
services and the emergence of new citizen-centric experiences has
greatly enhanced the citizen-to-government relationship. This award
is yet another confirmation that, through the launch of innovative
solutions like the ms.gov chatbot, MISSI, the personalized
myMississippi platform, and the Ask Mississippi digital voice
assistant, Mississippi continues to raise the bar for citizen
engagement.”
Ms.gov offers an easy, convenient way for Mississippians to
access more than 250 online services, including driver license
renewals, hunting and fishing license purchases, and MISSI, the
state’s award-winning digital government chatbot. In 2018 alone,
Mississippi’s electronic government technology served more than 1.5
million visitors and over 830,000 transactions across all online
services. It securely processed more than $79 million in digital
government transactions—a 13% digital adoption increase over
2017.
Additional notable innovations available on ms.gov include:
- MISSI, the ms.gov Chatbot – The state of Mississippi’s first
chatbot, MISSI, is accessible from ms.gov and on citizens’ mobile
devices. MISSI is able to direct users to what they are looking
for, whether it is renewing their boating license or helping locate
the closest DMV location. Since her inception, MISSI has helped
multiple concurrent users at once and has helped answer over 35,000
questions. MISSI has further improved the availability of ms.gov
citizen support statewide.
- myMississippi – myMS was created to make government interaction
as effortless as possible by furthering engagement and
customization on ms.gov for citizens. myMS encourages users to set
and receive reminders and alerts for services important to them,
opening communication channels between state and citizen. Since its
introduction in 2015, myMS has been continually enhanced and over
the last year realized a significant spike in adoption of more than
91% in new accounts created.
- Ask Mississippi Digital Voice Assistant – the Amazon Alexa and
Google Home skills allow for direct citizen-to-government
communication simply by using your voice. Users can ask, “Alexa,
ask Mississippi if there are any traffic alerts in my area,” and
“Alexa, ask Mississippi for my local news.” The Ask Mississippi
myMS platform supports many additional state services including
asking for when a user’s driver’s license expires, state facts and
even phone numbers to state agencies.
- Apple Business Chat – a first for Mississippi government is the
newest channel to the ms.gov experience in 2019. Now citizens can
get the information they need right in the Messages app on their
iPhone or iPad, which makes connecting with Mississippi government
as easy as texting their favorite people. Apple Business chat gives
citizens another avenue to get answers quickly, resolve issues and
get in touch with state agencies. Users can easily find and start
conversations from their browser, Maps, Search and by using
Siri.
The entire ms.gov platform development, hosting, and
maintenance, valued at more than $2 million, has been developed at
no-cost to the state of Mississippi through a self-funded,
public-private partnership between the state of Mississippi and
eGovernment partner, Mississippi Interactive.
More about ms.gov:
Twitter: @msdotgov Facebook: facebook.com/msdotgov Instagram:
instagram.com/msdotgov Ask Mississippi Amazon Voice Skill:
amazon.com/NIC-Inc-ms-gov/dp/B01E62XCZC/ Ask Mississippi Google
Assistant: assistant.google.com/services/a/uid/0000001678187451
MISSI Chatbot and Apple Business Chat: www.ms.gov/Technology
About Mississippi Interactive
Mississippi Interactive (MSI) is a public-private partnership
between the state of Mississippi and Mississippi Interactive, LLC
that helps state government entities Web-enable their information
and services. Jackson-based MSI is celebrating its ninth year as
the state's official digital government services partner and is
part of digital government firm NIC's (Nasdaq: EGOV) family of
companies. MSI operates ms.gov, the official website of the state
of Mississippi, which offers more than 250 state and local online
services.
About NIC
NIC Inc. (Nasdaq: EGOV) launched the digital government industry
in 1992, and continues to lead it, providing a secure payment
engine and thousands of digital government solutions across a
network of more than 6,000 federal, state, and local government
agencies. In addition, NIC is a leading provider of outdoor
recreation solutions, with 1 out of 6 hunting and fishing licenses
in the United States sold using an NIC service. The Company created
the nation's first personal assistant for government and
comprehensive mobile platform, Gov2Go®, as well as the innovative,
data-driven prescription drug monitoring platform, RxGov®. More
information is available at www.egov.com.
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