CHICAGO, June 15, 2017 /PRNewswire/ -- Salesforce [NYSE:
CRM], the global leader in CRM, today announced two major features
to Salesforce Health Cloud—Health Cloud Empower and
Concurrent Care Plans—that enable healthcare professionals
to better care for patients, whether at their homes or in clinical
settings, and across multiple care plans.
Patients today expect to interact with their health providers in
the same way they use other consumer services, such as making
mobile payments or chatting with service representatives online. In
fact, 59% of Americans would choose a primary care doctor who
offers a mobile app over one who does not, and 62% say they would
be open to virtual care or in-home
treatments.1 At the same time, many patients
have comorbid conditions, which require unique care plans for each
medical issue—meaning providers are under pressure not only
to communicate to patients in modern ways, but also to create
highly personalized care plans across multiple care teams.
Introducing Health Cloud Empower and Concurrent Care
Plans
Salesforce Health Cloud is a cloud-based patient
relationship management solution that allows health providers,
payers and life science companies to put patients at the center of
their care. Today, Salesforce is announcing two new features in
Health Cloud that allow health professionals to better manage
care anywhere and to collaborate across a range of different care
plans for individual patients:
- Health Cloud Empower extends Health Cloud beyond the
doctor's office, enabling care providers—whether care
coordinators, home nurses, hospice care or family members—to
engage with broader care teams from any device. Health Cloud
Empower includes Care Team Lists, which allow caregivers to easily
view and communicate with the entire care team; Care Plan Selector,
which helps caregivers assign care plans to patients; and Care Plan
Tasks, which enables care providers to assign tasks to patients
while on-the-go.
- Concurrent Care Plans in Health Cloud allow multiple
teams, even with disparate workflows and expertise, to collaborate
more efficiently, better understand patients and build stronger
relationships across care teams. For comorbid patients, care
providers can now assign patient multiple care plans to different
care teams, which provides more personalized care journeys. And by
assigning permissions, providers can control who has access to
patient data, keeping personal medical information secure.
In addition to these new features, Health Cloud partners are
also extending the power of Health Cloud in new ways. myStrength's
Digital Behavioral Health Resources app is now generally available,
providing evidence-based tools and activities for behavioral
healthcare. And RELATIENT's RideToHealth app is also generally
available, leveraging a unique partnership with Uber to book and
manage Uber rides to and from healthcare facilities. Both of these
apps can be installed directly within Health Cloud and are
available on the Salesforce AppExchange, the world's largest and
longest-running enterprise apps marketplace.
Comments on the News
"Patients face overwhelming
challenges throughout their care journeys, and this extends well
beyond the four walls of the hospital or clinical setting," said
Kash Patel, Vice President, IT
Department, Mount Sinai Health System. "These new innovations in
Health Cloud unite professionals at the point of care, allowing the
entire care team to to engage with patients in smarter ways."
"With most care today happening outside of the hospital or
doctor's office, engaging patients from any device is paramount,"
said Dr. Joshua Newman, chief
medical officer, Salesforce. "Health Cloud Empower and Concurrent
Health Plans enables patients and providers to manage their care
journeys from anywhere. And they also provide a platform for
partners to build upon—bringing even more exciting possibilities to
customers."
"Integrating with Health Cloud Empower gives us even more
opportunity to improve the patient journey, increase engagement
with care and extend our solution in powerful ways," said
Scott Cousino, CEO and cofounder,
myStrength. "Innovations like this allow providers to greatly
extend mental health support to consumers and more effectively
manage co-occurring behavioral and physical conditions."
"Collaboration is increasingly important in healthcare, both
inside and outside clinical settings due to changing patient
expectations and the rise of value-based care," said Lynne Dunbrack, Research Vice President for IDC
Health Insights. "Solutions focused on extending and enhancing
collaboration for the entire care team are just what healthcare
needs."
Pricing and Availability
- Salesforce Health Cloud is generally available starting at
$300 per user, per month.
- Concurrent Care Plans and Health Cloud Empower are included
with a Health Cloud license. To use Empower components in a
community, organizations must purchase a Community Cloud license
(pricing based on volume of usage).
Additional Resources
- Salesforce Health Cloud website:
http://www.salesforce.com/healthcloud
- Salesforce Health Cloud datasheet:
http://www.salesforce.com/healthclouddatasheet/
- Like Salesforce on Facebook:
http://www.facebook.com/salesforce
- Follow Salesforce on Twitter:
https://twitter.com/salesforcehttps://twitter.com/salesforce
About Salesforce
Salesforce, the global CRM leader,
empowers companies to connect with their customers in a whole new
way. For more information about Salesforce (NYSE: CRM), visit:
http://www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
1 Salesforce's "2016 Connected Patient
Report,"
https://secure2.sfdcstatic.com/assets/pdf/industries/2016-state-of-the-connected-patient.pdf
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SOURCE Salesforce