CenterWell Pharmacy furthers digital strategy with launch of new mobile app
20 Februar 2024 - 3:00PM
Business Wire
Application offers customers clean design
and streamlined prescription management
CenterWell Pharmacy® has introduced a new mobile app that lets
customers manage their prescriptions anytime and anywhere,
requesting refills, shopping for over-the-counter products,
tracking orders and more.
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The new CenterWell Pharmacy mobile app
includes a simplified dashboard for customers. (Graphic: Business
Wire)
Thanks to a total redesign and increased personalization
capabilities, the new CenterWell Pharmacy app streamlines
prescription management so customers can focus on getting their
medicine quickly and simply, rather than spending time trying to
stay organized. The new mobile app is another significant step
forward in CenterWell Pharmacy’s continued strategic focus on
utilizing digital capabilities to simplify and streamline the
customer experience, which in turn can improve adherence and
enhance overall health outcomes.
With the redesigned app, CenterWell Pharmacy customers who are
covered by Humana health plans can:
- Easily check costs for their medications, explore their savings
and quickly transfer prescriptions to CenterWell Pharmacy.
- Refill prescriptions or set them up for auto refill, for one
less thing to think about.
- View and track their orders from their mobile devices anytime,
anywhere for total peace of mind.
- Save time by ordering their over-the-counter (OTC) products
along with their medications – and get free shipping.
“We think life is complicated enough, so we wanted to design a
mobile app that takes the complexity out of something we all
do—staying on top of our prescriptions,” said Bethanie Stein,
Pharm.D., President, Pharmacy at Humana. “Our new app is intuitive,
fast and user-friendly. Customers can manage their prescriptions on
their own terms, when, where and how they want, and that can have a
positive impact on medication adherence, which we know is critical
to achieving our best health and well-being.”
The app is one of the most important and visible ways customers
interact with CenterWell Pharmacy. It receives nearly 8 million
visits per year and is available for download for iOS and Android
from the usual mobile app sources. With more customers wanting to
self-serve when possible, increased use of the app affords them an
efficient and user-friendly experience, allowing for real-time
formulary adjudication and the ability to offer cost-saving
alternatives in real time.
Customers are raving about the app. Here’s a sampling:
- “I love the new app. It's so easy to maneuver. Packed full of
information. Definitely recommend CenterWell and the app.”
- “Very easy to use. I'm not very tech-savvy, and the new app is
much more user-friendly than any other I have used.”
- “The app is easy to understand and navigate through. All the
information about my health benefits, my prescriptions and OTC
benefits are in one place. It's easy as pie.”
- “I like the ease of the new app. It's easier to navigate and
moves much quicker in response time. It runs smooth. Thank you for
your hard work on this!”
When users sign into their account on the app, they are greeted
by a dashboard with intuitive, clickable options for filling a
prescription, transferring from another pharmacy, setting up
automatic refills, tracking orders in real time, estimating their
out-of-pocket costs and shopping for OTC items.
“The new app is part of our strategy to continually improve the
customer experience,” Stein said. “We want to ensure your time is
focused where it really matters.”
CenterWell Pharmacy is part of the CenterWell family of brands
and currently serves approximately 2.7 million customers belonging
to Humana Medicare Advantage health plans with pharmacy benefits
and stand-alone Humana Medicare Part D prescription drug plans.
About CenterWell
CenterWell is a leading health care services business focused on
creating integrated and differentiated experiences that put our
patients at the center of everything we do. The result is high
quality health care that is accessible, comprehensive, and, most of
all, personalized. As the largest provider of senior-focused
primary care, the largest provider of home health care, and a
leading integrated home delivery, specialty, hospice, and retail
pharmacy, CenterWell is focused on whole health and addressing the
physical, emotional and social wellness of our patients.
CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about
what we offer at CenterWell.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240220421468/en/
Cary Willis Humana Corporate Communications cwillis21@humana.com
(502) 889-6973
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