NEW
YORK, July 28, 2023 /PRNewswire/ -- Today,
Bloomberg published a story that inaccurately characterizes CLEAR's
robust security and our work with the TSA in keeping airports safe.
Despite engaging with the reporters for nearly two weeks and
providing them on-the-record responses and factual information that
directly contradicts their reporting, they chose to largely ignore
key facts and specific details regarding how our system works.
Those facts are:
- There was a July 2022 incident
that was the result of a single human error – having nothing
to do with our technology. We took immediate action to end the
practice that led to the human error and took corrective action to
fully re-enroll the miniscule percentage of our customers enrolled
under this process.
- The results speak for themselves – in the last six months
alone, the TSA has reverified 4.7 million IDs without citing a
single issue.
- The images included in the article lack important details.
Specifically the images in question were not relied upon during the
secure, multi-layered enrollment process and CLEAR does not
currently use face as a biometric to verify a member on the
day of travel – we rely on fingerprints or iris.
- It is also deeply disappointing to us that images that were
shared with the federal government as part of its review of this
enrollment were subsequently shared with the press. We expect that
appropriate steps will be taken to determine how this
occurred.
We share TSA's unwavering commitment to aviation security, and
have proven ourselves a capable and trusted partner for more than
13 years having performed over 130 million passenger verifications.
We are disappointed that some continue to spin a false narrative
about our company and the important role we play in aviation
security as a Registered Traveler provider. We look forward to
continuing to partner with our aviation stakeholders, including
airports, TSA and the Department of Homeland Security.
CLEAR has consistently delivered on state-of-the-art technology
that strengthens airport security and enhances travel for millions
of passengers – and that is exactly what we will continue to
do.
ABOUT CLEAR (NYSE: YOU)
CLEAR's mission is to create frictionless experiences. With more
than 16 million members and a growing network of partners across
the world, CLEAR's identity platform is transforming the way people
live, work, and travel. Whether you are traveling, at the stadium,
or on your phone, CLEAR connects you to the things that make you,
you – making everyday experiences easier, more secure, and
friction-free. CLEAR is committed to privacy done right. Members
are always in control of their own information, and we never sell
member data. For more information, visit clearme.com.
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SOURCE CLEAR