NEW YORK, Oct. 25, 2021 /PRNewswire/ -- Glia, a leading
provider of Digital Customer Service, and Q2 Holdings,
Inc. (NYSE:QTWO), a leading provider of digital transformation
solutions for banking and lending, today announced that they have
expanded their partnership to provide one-stop-shopping for Q2
clients. Q2 will now offer Glia's Digital Customer Service platform
as part of its Enterprise Business Development Reseller Program.
The new integrated offering will enable banks and credit unions to
modernize customer service and enhance the overall employee and
customer experience.
Earlier this year, Glia was an early participant in the Partner
Accelerator Program through the Q2 Innovation Studio, which is
a portfolio of programs and technologies including Q2's
award-winning SDK, which more than 400 banks and credit
unions and more than 40 partners are taking advantage of
to design, develop and deliver innovative digital banking
experiences. Through Q2's Partner Accelerator and Marketplace
programs, institutions can seamlessly and efficiently integrate
fintech solutions and deploy pre-integrated apps.
Because of the overwhelmingly positive feedback Q2 clients have
shared about Glia's communications and collaboration platform,
the two companies have deepened their partnership to enable Q2
clients to purchase a fully integrated solution directly from
Q2.
"Glia's company culture aligns very closely with ours; we both
have customer-centric missions that prioritize delivering the
seamless, modern experiences financial institution employees as
well as end users expect today," said Jonathan Price, Q2's executive vice president,
Emerging Businesses, Corporate & Business Development. "The
feedback from our Q2 clients is that Glia's Digital Customer
Service platform enables them to more effectively and efficiently
serve customers and deliver superior experiences through Q2's
Digital Banking Platform. We look forward to helping more banks and
credit unions better serve their account holders where and how they
want, via our expanded partnership."
Nearly 20 banks and credit unions are already leveraging Glia
through the Q2 Partner Accelerator Program and that number is
quickly growing. By offering Glia's Digital Customer Service
platform, Q2's bank and credit union clients are empowered to meet
customers where they are and communicate with them through
whichever methods they prefer—including messaging, video
banking and voice—while guiding them through their Q2 digital
banking experience via CoBrowsing. Glia's platform leverages a
strategic blend of sophisticated AI and the human touch; customers
can seamlessly be transferred from chatbots to live representatives
when they have more complex inquiries without having to
reauthenticate themselves or provide additional context.
"Q2 is committed to driving innovation and facilitating
exceptional customer experiences in the financial services space,
which is why this partnership is a strong fit," said Dan Michaeli, CEO and co-founder of Glia. "Q2 is
a leader in providing robust, modern and scalable digital banking
and lending solutions and executing on strategic partnerships to
meet customers' evolving wants and needs. By leveraging our
platform, Q2's financial institution clients are able to meet
customers within the digital domain, serving them with greater
efficiency, convenience and ease. This not only positively
contributes to the bottom line but creates customer loyalty that
will last."
About Glia
Glia is reinventing how businesses support their customers in a
digital world. Glia's solution enriches web and mobile experiences
with digital communication choices, on-screen collaboration and
AI-enabled assistance. Glia has partnered with more than 200 banks,
credit unions, insurance companies and other financial institutions
across the globe to improve top and bottom-line results through
Digital Customer Service. The company has won numerous awards for
its innovation - most recently recognized by Gartner as a Cool
Vendor for 2020, and raised over $100
million in funding from top investors. Visit glia.com to
learn more.
About Q2 Holdings, Inc.
Q2 is a financial experience
company dedicated to providing digital banking and lending
solutions to banks, credit unions, alternative finance, and fintech
companies in the U.S. and internationally. With comprehensive
end-to-end solution sets, Q2 enables its partners to provide
cohesive, secure, data-driven experiences to every account holder –
from consumer to small business and corporate. Headquartered in
Austin, Texas, Q2 has offices
worldwide and is publicly traded on the NYSE under the stock symbol
QTWO. To learn more, please visit Q2.com.
Media Contact: Maggie Wise
maggie@williammills.com
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SOURCE Glia