Trustmark National Bank Recognized for Superior Customer Satisfaction after Conversion to Q2 Platform
31 Oktober 2016 - 3:46PM
Business Wire
J.D. Power study cites Trustmark customer
service as “among the best” in South Central region
Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of secure,
cloud-based virtual banking solutions for community-focused
financial institutions (FIs), announced today its client, Trustmark
National Bank, was recognized for exceptional customer satisfaction
in the J.D. Power 2016 U.S. Retail Banking Satisfaction
StudySM.
The study is based on responses from more than 75,000 retail
banking customers of more than 130 of the largest banks in the
United States regarding their experiences with their retail
banks.
“When Trustmark was searching for a new digital banking vendor,
we knew we needed a mobile-responsive platform that would provide a
seamless experience for our account holders across all devices,”
said Joe Gibbs, director of customer experience at Trustmark.
“Since our conversion to the Q2 Platform, our mobile usage has
doubled and we’ve seen a significant drop in call volume as a
result of Q2’s unified user experience. Our customers now have a
clear view to their accounts that they can access easily and
securely from any device.”
Trustmark, which has $12 billion in assets, implemented the Q2
retail banking platform in May 2015. The Q2 Platform is designed to
help FIs meet all of their digital banking needs with a single
piece of software. Q2’s focus on providing a unified user
experience enables account holders to bank anywhere, any time and
on any device.
“The Q2 and Trustmark teams approached this implementation with
the account holder experience top-of-mind,” said Odus Wittenburg,
president of Q2. “Trustmark is committed to providing the most
advanced digital banking platform to its customers now and in the
future. With the flexibility of the Q2 Platform, our teams can
continue to work together to nurture and evolve the account holder
experience as their needs grow and change over time.”
“The customer satisfaction leaders in retail banking excel by
hitting the sweet spot of providing a great digital experience
backed by personal service,” the study noted.
To learn more about Trustmark, visit www.trustmark.com. For more
information on the Q2 Platform and Q2’s digital banking services,
visit www.q2ebanking.com.
About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure,
cloud-based digital banking solutions headquartered in Austin,
Texas. Q2 is driven by a culture of partnership and dedication
to empowering community-focused banks and credit unions with
digital banking solutions that help them stand apart, scale
smart and grow beyond with retail and commercial
account holders. Q2’s solutions are designed to deliver a
compelling, secure and consistent user experience on any
device and enable customers to improve account holder retention and
to create incremental sales opportunities. To learn more about
Q2, visit www.q2ebanking.com.
About Trustmark
Trustmark Corporation (NASDAQ:TRMK) is a diversified financial
services company headquartered in Jackson, Mississippi with 194
offices in Alabama, Florida, Mississippi, Tennessee and Texas.
Trustmark provides banking, wealth management and insurance
solutions through its subsidiaries, including Trustmark National
Bank, Trustmark Investment Advisors, Inc., and Fisher Brown
Bottrell Insurance, Inc. Visit www.trustmark.com for more
information.
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and
analytics company that helps its clients measure, understand, and
improve the key performance metrics that drive their growth and
profitability. J.D. Power's industry benchmarks, unique data and
analytics platform and reputation for independence and credibility
have established the company as one of the world's most well-known
and trusted providers of Voice of the Customer insights.
Established in 1968, J.D. Power is headquartered in Costa Mesa,
California, and has offices in North/South America, Asia Pacific,
and Europe. For more information on car reviews and
ratings, car insurance, health insurance, cell phone
ratings, and more, please visit jdpower.com/ratings.
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Red Fan CommunicationsEmma Chase, 512-551-9253C:
512-917-4319emma@redfancommunications.com
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