WNS and HFS Research Launch Gen AI Market Impact Report
27 Februar 2024 - 2:00PM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Management (BPM) solutions, today announced the
launch of a market impact report, Democratizing Gen AI: A Reality
Check for Business Transformation, in partnership with HFS
Research, the global research and analysis firm. The report
highlights insights from business leaders across seven industries,
who have shared their priorities, challenges, and progress in their
respective Gen AI journeys.
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the full release here:
https://www.businesswire.com/news/home/20240226147000/en/
According to the report, Gen AI represents a transformative
force with the potential to democratize access to AI and flatten
decision-making structures. The pressure on enterprise leaders to
adopt Gen AI is coming from multiple angles, including client
expectations, societal influences, and C-suite mandates. The report
highlights industry-specific applications and use cases that point
toward a pragmatic approach to Gen AI adoption, with a clear focus
on internal operational improvements and productivity gains.
Some of the key insights in the report include:
- While Gen AI’s rapid growth caught most leaders off guard,
emphasizing the need for vigilance, it represents the culmination
of decades of R&D in AI.
- The urgency to adopt Gen AI is fueled by customer expectations,
market dynamics, and grassroots employee enthusiasm.
- Leaders are increasingly looking to deploy Gen AI for internal
improvements and productivity gains to build the confidence needed
to expand their offerings to clients.
- As Gen AI democratizes AI across the enterprise,
decision-making power concerning AI applications and other critical
aspects will be decentralized.
- For many enterprises, the first step in this journey is setting
realistic expectations regarding the potential impact of Gen
AI
“The Gen AI journey is all about re-imagining what is possible,
balancing great expectations with grounded realities, and treating
setbacks as stepping stones. Our in-depth interactions with
industry leaders provide invaluable perspectives on how Gen AI is
re-shaping the business landscape and the strategic considerations
we face in embracing this technology,” said Keshav R. Murugesh,
Group CEO, WNS.
"Complacency is not an option. We urge enterprise leaders to
embrace Gen AI's transformative potential with clear expectations
and a commitment to customer-centricity for success in this
era-defining journey,” said Phil Fersht, CEO and Chief Analyst, HFS
Research.
Here is the link to download the report. Some leader
interactions have been captured in a videocast series and can be
accessed here.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics, and process expertise to co-create
innovative, digitally led transformational solutions with over 600
clients across various industries. WNS delivers an entire spectrum
of BPM solutions including industry-specific offerings, customer
experience services, finance and accounting, human resources,
procurement, and research and analytics to re-imagine the digital
future of businesses. As of December 31, 2023, WNS had 60,652
professionals across 66 delivery centers worldwide including
facilities in Canada, China, Costa Rica, India, Malaysia, the
Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, the
United Kingdom, and the United States.
For more information, visit www.wns.com or follow us on
Facebook, Twitter, LinkedIn, and Instagram.
About HFS Research
HFS is a leading global research and analysis firm trusted at
the highest levels of executive leadership. Our mission is to help
our clients tackle challenges, make bold moves, and bring big ideas
to life by arming them with accurate, visionary, and
thought-provoking insight into issues that impact their business.
HFS analysts and strategists have deep, real-world experience in
subjects they cover. They’re respected for independent, no-nonsense
perspectives based on thorough research, demand-side data, and
personal engagements with industry leaders. Visit
www.hfsresearch.com.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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version on businesswire.com: https://www.businesswire.com/news/home/20240226147000/en/
Investors:
David Mackey EVP–Finance & Head of Investor Relations
WNS (Holdings) Limited +1 (646) 908-2615 david.mackey@wns.com
Media:
Archana Raghuram EVP & Global Head–Marketing &
Communications WNS (Holdings) Limited +91 (22) 4095 2397
archana.raghuram@wns.com; pr@wns.com
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