Department of Veterans Affairs Awards TransUnion with Contract to Improve Veterans’ Experiences When Accessing Key Services
08 November 2023 - 2:00PM
Veterans are more likely to receive crucial information about their
benefits for healthcare, housing and other critical services thanks
to a contract the Department of Veterans Affairs (VA)—the nation’s
largest healthcare provider—awarded to TransUnion (NYSE: TRU) and
its partner Four Points Technology.
Veterans need to have trust in who is contacting them,
especially when regarding their post-service benefits. With this in
mind, calls from the VA will soon be branded and verified on both
land and mobile devices, with the Department’s name and phone
number. In a pilot program implementing these features, the
Department of Veterans Affairs saw a 20% increase in its answer
rate, while reducing the number of calls—indicating Veterans are
eager to answer calls from the VA when knowing they are
legitimate.
These improvements are essential as Veterans are not always
aware of all the benefits to which they are entitled, especially
those transitioning from active service. Prior TransUnion research
found Veterans of all ages move across state lines at twice the
rate of non-veterans, making them more difficult to reach as they
change phone numbers.
“We are honored to serve our nation’s Veterans by restoring
trust in the phone channel to help them receive well-earned
support,” said Steve Chaouki, President, U.S. Markets and Consumer
Interactive, TransUnion. “By leveraging TransUnion solutions, the
VA is better equipped to deliver information about essential
benefits at times that matter most.”
The contract enables TransUnion to provide TruContact™ Trusted
Call Solutions across VA contact centers; major medical centers;
and major programs, including suicide prevention, housing
assistance, jobs training and much more. TransUnion is also working
to protect Veterans from fraud by identifying and blocking spoofed
calls that use a VA calling number.
Conversely, the TruContact solutions will help the nation’s most
utilized government agency protect brand integrity by preventing
legitimate calls from the VA being mistakenly labeled as spam.
“The Department of Veterans Affairs is committed to improving
experiences for its constituents,” said Jason Goldberg, VP of
Sales, Four Points Technology. “Contracting with TransUnion has
enhanced the VA’s ability to reach Veterans and their family
members to provide benefits in a frictionless experience, while
alleviating concerns about fraud.”
For more information about TransUnion’s TruContact solution
suite, click here.
About TransUnion (NYSE: TRU) TransUnion is
a global information and insights company with over 12,000
associates operating in more than 30 countries. We make trust
possible by ensuring each person is reliably represented in the
marketplace. We do this with a Tru™ picture of each person: an
actionable view of consumers, stewarded with care. Through our
acquisitions and technology investments we have developed
innovative solutions that extend beyond our strong foundation in
core credit into areas such as marketing, fraud, risk and advanced
analytics. As a result, consumers and businesses can transact with
confidence and achieve great things. We call this Information for
Good® — and it leads to economic opportunity, great experiences and
personal empowerment for millions of people around the
world. http://www.transunion.com/business
About Four Points Technology Four Points
Technology is a CVE-verified Service-Disabled Veteran-Owned Small
Business (SDVOSB) dedicated to providing IT products, professional
services, and clinical solutions to the Federal Government. By
leveraging well-established relationships with major vendors,
suppliers, and partners, Four Points provides custom and
leading-edge information technology solutions to meet customers'
unique needs.
As a Federally focused prime contractor, Four Points Technology
offers a strong contract portfolio that includes Government-wide
contracts such as GSA Schedule 70, CIO-CS and SEWP V as well as
multiple agency-specific IDIQs and BPAs. Our disciplined approach
to the management of product delivery and ancillary services
provides access to the latest technology in an environment that
supports rapid implementation, clear productivity gains, and short
ROIs. https://www.4points.com
Contact |
Dave BlumbergTransUnion |
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E-mail |
david.blumberg@transunion.com |
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Telephone |
312-972-6646 |
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