Policyholders can report claims anytime
online through Mercury's automated digital experience or through
the claims hotline at 800-503-3724
LOS
ANGELES, Aug. 29, 2023 /PRNewswire/ -- Mercury
Insurance is ready to assist Floridians impacted by Tropical Storm
Idalia with their auto claims. Mercury customers can report their
loss or damage online anytime through Mercury's automated digital
experience by submitting a claim at mercuryinsurance.com/claims/ or
by calling the claims hotline at (800) 503-3724.
"The Mercury claims team will be there to help Floridians put
their lives back together after Idalia becomes a hurricane and
makes landfall," said Kevin Quinn
Vice President of Auto Claims at Mercury Insurance. "We urge
residents to stay safe by taking the necessary precautions for
themselves and their family during the storm and when returning
home. Water surges and strong winds may knock down power lines and
block roads. Drivers should be extra careful when traveling through
areas that may be impacted by severe flooding."
Policyholders affected by the storm can file a claim through
Mercury's web-based app or by telephone. Drivers filing a claim
digitally will be directed through a series of easily understood
prompts. Customers will also be able to indicate where their
vehicle was damaged as well as their location, along with any
photos submitted from their smartphones, allowing them to file
their claim quickly and accurately.
Quinn advises policyholders to follow a few simple procedures
after the storm to help the claims process run smoothly.
When filing a claim
- Contact Mercury immediately to report your loss.
- Be prepared to provide your policy number.
- Do not remove debris that may be related to your claim or move
a damaged vehicle.
Steps after filing a claim
- Prepare a detailed inventory of any damage to your
vehicle.
- Offer photos or videos to your claims representative or submit
them digitally.
- Keep copies of any communication between you and your claims
representative.
- Keep records and receipts for additional expenses that may have
incurred and provide copies to your claims representative.
Additional hurricane preparedness resources:
NOAA
National Weather Service: www.weather.gov/safety.php
American Red Cross: www.redcross.org/getprepared
Federal Emergency Management Agency: www.ready.gov
About Mercury Insurance
Mercury Insurance (NYSE: MCY)
is a multiple-line insurance carrier predominantly offering
personal auto, homeowners and renters insurance through a network
of independent agents in Arizona,
California, Georgia, Illinois, Nevada, New
Jersey, New York,
Oklahoma, Texas and Virginia, as well as auto insurance in
Florida. Mercury writes other
lines of insurance in various states, including commercial,
business owners and business auto, landlord, home-sharing,
ride-hailing and mechanical protection insurance.
Since 1962, Mercury has provided customers with tremendous value
for their insurance dollar by pairing ultracompetitive rates with
excellent customer service. Mercury has earned "A" ratings from
A.M. Best and Fitch, as well as "Best Auto Insurance Company"
designations from Forbes and Insure.com. For more information visit
https://www.mercuryinsurance.com/ or follow the company on Twitter
or Facebook.
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SOURCE Mercury Insurance