Humana and DUOS Launch Groundbreaking Initiative Enhancing Care for U.S. Veteran Seniors
20 März 2024 - 2:10PM
Business Wire
Humana Inc. (NYSE: HUM) and DUOS, a technology-enabled service
provider announces a new collaborative program to enhance the
healthcare experience and improve health outcomes for Louisiana
Veteran members with chronic conditions.
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Humana strives to understand barriers to
good health faced by Veterans and their families. We have long
standing relationships with Veteran service organizations, and we
actively work to address the needs of Veteran communities. (Photo:
Business Wire)
“When healthcare professionals and systems are responsive to
their patients' cultural backgrounds – which includes Veteran
status – patients are more likely to receive appropriate care, show
up to appointments, follow through with treatment plans, and be
more transparent in disclosing their health-related needs," said
Stephanie Muckey, a Marine Corps spouse, caregiver, and leader of
Humana's Veteran Health Equity & Social Impact strategy.
The new program connects Veterans with chronic conditions to
DUOS where participating members will complete an assessment of
health-related needs and goals. The participants are then matched
with benefits and resources available through their Medicare
Advantage plan and/or Veterans’ benefits. It is available to
individuals with Humana Medicare Advantage plans in Louisiana who
are Veterans and have a chronic condition. The program launched in
March and will run until the end of the year.
Humana currently administers health benefits for nearly 6
million active-duty military and retirees nationwide. These members
may experience unique physical and mental health challenges, and
the company is committed to ensuring they receive the
comprehensive, personalized support they need.
“We place a high value on supporting our Veterans, and this
requires collaboration across multiple teams,” said Emily McGrath,
Director of Health Equity Strategy, who leads the initiative for
Humana.
DUOS centers its offerings around connecting older adults to
tailored services that address their unique aging needs. "This
initiative is about breaking down barriers and unifying care,” said
Karl Ulfers, DUOS CEO and Co-Founder. “Veterans make countless
sacrifices for our nation, and now it is our turn to demonstrate
our gratitude by providing them with the highest quality of
care.”
Humana partner USAA provided training to DUOS personal
assistants ahead of the program’s launch to ensure a comprehensive
understanding of military and Veteran culture. "The collaboration
between USAA and Humana underlines our ongoing efforts to bring
together different facets of care and support to positively impact
the lives of our Veterans, and Humana’s DUOS partnership is no
different," said Mary Forey, AVP of Product Management at USAA.
The program is a testament to Humana’s ongoing commitment to
better health and well-being for Veteran communities and the power
of collaborative efforts in achieving this goal. To learn more
about how Humana supports its Veterans, military members and their
families, read Humana’s Impact Report.
About Humana
Humana Inc. is committed to putting health first – for our
teammates, our customers, and our company. Through our
Humana insurance services, and our CenterWell health
care services, we make it easier for the millions of people we
serve to achieve their best health – delivering the care and
service they need, when they need it. These efforts are leading to
a better quality of life for people with Medicare, Medicaid,
families, individuals, military service personnel, and communities
at large. Learn more about what we offer at Humana.com and at
CenterWell.com.
About DUOS
DUOS is a digital health company focused on helping older adults
stay connected and age independently. Founded in 2020, DUOS
connects Medicare beneficiaries and their caregivers to the
resources needed to attain the highest level of health. DUOS’ SaaS
platform and activation programs improve plan performance, enhance
the continuum of care, and improve well-being and satisfaction
through highly contextualized, personalized and timely campaigns.
For more information follow us on Facebook, Instagram and LinkedIn,
and visit us at getduos.com.
About USAA
Founded in 1922 by a group of military officers, USAA is among
the leading providers of insurance, banking, and investment and
retirement solutions to more than 13 million members of the U.S.
military, Veterans who have honorably served and their families.
Headquartered in San Antonio, USAA has offices in eight U.S. cities
and three overseas locations and employs more than 37,000 people
worldwide. Each year, the company contributes to national and local
nonprofits in support of military families and communities where
employees live and work. For more information about USAA, follow us
on Facebook, X (@USAA), or visit usaa.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240320863840/en/
Jasmine Weatherby Humana Corporate Communications Email:
jweatherby@humana.com
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