HP Introduces New Services and Software that Turbocharge Productivity and Accelerate a Circular Future
07 März 2024 - 7:20PM
Today at the Amplify Parter Conference 2024, HP Inc. (NYSE: HPQ)
announced new and enhanced services and solutions that drive value
and enable partners to build and grow their services and software
businesses. These new solutions include HP WEX, HP’s first
AI-enabled digital experience platform; a new managed service
offering for PCs; a new print subscription service, a simplified
good/better/best approach to HP support packages, as well as
services and programs to extend the life of devices and accelerate
a circular economy.
“We are in the midst of a historic shift in the way people
work,” said Dave Shull, President of HP Workforce Solutions.
“Happy, motivated and productive employees drive better business
results, but creating work environments that enable and inspire a
dispersed workforce is increasingly difficult. This is where our
partners play a key role supporting businesses that are going
through transformations. Today, HP is introducing services and
solutions that enable channel partners to deliver amazing work
experiences to their customers while creating recurring revenue
streams.”
HP Introduces Workforce Experience Platform
(WEX™)
Last year, HP launched Workforce Central, a fleet management
tool that allows IT managers to discover, configure, monitor and
manage HP devices in one location. Today, we have taken our vision
to the next level with the introduction of the Workforce Experience
Platform (WEX™), providing CIOs with an AI-enabled digital
experience platform that unlocks the full potential of the
workforce and transforms employees into an unstoppable force of
growth.
WEX launches with an intuitive user interface designed to ensure
a seamless experience for customers, connecting multiple services
into a single, unified platform view. Beneath the surface is a new
suite of powerful capabilities that deliver persona-based
recommendations, streamline hardware monitoring, capture employee
sentiment, reduce TCO, automate tasks, and strengthen security.
- Optimized device investment with new persona-based AI
models: Leveraging advanced AI, the WEX platform can
deliver personalized technology recommendations based on individual
employee usage patterns and requirements, improving the traditional
PC refresh cycle.
- Seamless integration with existing multi-OS and
multi-vendor environments: WEX will soon provide the
ability to monitor endpoints across a broad range of operating
systems and devices – including computers, peripherals, printers,
and videoconferencing equipment – regardless of brand or
manufacturer.
- Collaboration with Microsoft to Supercharge WEX™ with
AI: HP has recently joined the Microsoft Copilot for
Security partner private preview and will be working to integrate
WEX with Copilot to automate tasks and help maximize device uptime
for employees.
- Improved employee engagement through ongoing employee
sentiment tracking: Turnkey pulse surveys from WEX can
improve IT organizations' ability to continuously gauge and enhance
employee satisfaction with their digital setup.
- Reduced TCO and stronger security: WEX can
automate support requests, thus reducing IT support costs. In
addition, WEX leverages HP Wolf Security to help reduce security
risks.
For more information on HP WEX, please visit
https://press.hp.com/us/en/blogs/2024/wex-hp-new-ai-enable-digital-experience-platform.html
New Offerings to Accelerate a Circular Economy and
Extend the Life of Devices
HP is demonstrating its continued commitment to driving a
circular economy with new programs that help extend the life of
devices. As a result, today HP unveiled a new Device Life Extension
Service1 enabling customers to optimize their IT investments and
reduce their carbon impact2 by enhancing device performance and
maximizing the life of their existing HP PCs. Customers simply ship
their devices to HP’s trusted partners and receive them back with
restored performance and enhanced functionality.
In addition, HP introduced its first Partner Certified
Refurbishment program.3 Now commercial customers can purchase
HP Partner Certified refurbished devices that have gone through a
rigorous refurbishment process and have been tested extensively. HP
is also expanding its PC refurbishment program to the US.
For more information on how HP is helping accelerate a circular
future with today’s announcements, please visit
https://press.hp.com/us/en/blogs/2024/hp-accelerating-circular-future.html
New and Simplified Services Make Selling
Easier
HP has simplified and streamlined its service offerings to
provide channel partners with more choice to build and deploy
services that complement their own offerings.
- New Managed Device Services (MDS): A new,
comprehensive and fully-managed PC service which includes device
configuration and management as well as onsite support, proactive
monitoring and recommendations for fleet improvements. In addition,
HP offers a suite of software, which can easily be added to the
service.
- Enhanced Managed Print Services (MPS): HP is
upgrading its Managed Print Services portfolio with the integration
of software solutions. In addition, Managed Print Services now
enables multi-country deal setup.
- New Managed Print Services (MPS) Subscription:
HP is officially launching Managed Print Services (MPS)
Subscription, a simple and flexible option that enables printing
from virtually anywhere – all through a low commitment annual
subscription model.
- New Sales Toolkits: HP is making it even
easier for channel partners to sell managed services with a new
Sales Toolkit, which helps partners build and grow their services
businesses.
- Radically Simplified Support Services
Offerings: HP is introducing new, simplified support
packages for HP Support Services: Essential, Premium or Premium+
Support.
For more information on how HP is making it easier for channel
partners to sell HP services, please visit
https://press.hp.com/us/en/blogs/2024/3-ways-hp-making-sell-services-easier-for-channel-partners.html
HP Services are governed by the applicable HP terms and
conditions of service provided or indicated to Customer at the time
of purchase. Customer may have additional statutory rights
according to applicable local laws, and such rights are not in any
way affected by the HP terms and conditions of service or the HP
Limited Warranty provided with your HP Product.
More from Amplify Partner Conference
Follow all the latest news and announcements from HP’s 2024
Amplify Partner Conference, visit the HP Newsroom or follow us on
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About HP
HP Inc. (NYSE: HPQ) is a global technology leader and creator of
solutions that enable people to bring their ideas to life and
connect to the things that matter most. Operating in more than 170
countries, HP delivers a wide range of innovative and sustainable
devices, services and subscriptions for personal computing,
printing, 3D printing, hybrid work, gaming, and more. For more
information, please visit: http://www.hp.com.
1 HP Device Life Extension is for HP commercial PCs.
HP-certified partners will perform functional diagnostics, data
removal, interior and exterior cleaning, enhance device
performance, reimaging, and conduct platform updates. This service
is available as a Care Pack when it is sold with new hardware or
within a 120 days of the original Care Pack expiration date. See
datasheet for complete details. for complete details. 2 (2020, June
9). TCO Certified, Impacts and Insights – Circular IT Management in
Practice. TCO Certified.3 HP Revitalize offers refurbished products
that are HP Certified including cosmetic grading, functional
testing, data wiping, re-image, and HP OEM parts. Select HP
commercial G5 and higher devices are eligible for this service.
Media Contacts:
HP Media Relations
mediarelations@hp.com
hp.com/go/newsroom
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