LONDON, March 23, 2021 /PRNewswire/ -- New research
released today from Qualtrics (Nasdaq: XM), the world's No. 1
Experience Management (XM) Platform and creator of the XM category,
reveals how IT executives and senior technology leaders in
Europe are playing a critical role
in helping their workforce navigate the global pandemic and driving
employee engagement, enablement, and productivity.
Findings from the Qualtrics study of more than 200 IT executives
from France, Germany and the UK provide a framework for how
leaders have shifted their technology investments during COVID-19
as a result of employee feedback and insights, and how those
priorities indicate a broader trend in enabling the workforce of
the future. (Study results can be found here)
Key takeaways:
- 63% of all IT executives said at least a quarter of their
employees will continue to work remotely permanently
- 70% of organisations increased the frequency of employee
listening since COVID-19 began
- 74% of respondents said they're currently taking action on IT
transformation projects in direct response to employee
feedback
- 28% of IT departments feel extremely prepared to support
employee needs post-COVID-19
"Our data shows us that 63% of IT leaders believe remote
work is permanent, and the role of IT in improving the
employee experience will only grow in importance," said
Jay Choi, Chief Product Officer,
Qualtrics. "That's why we believe technologies such as Qualtrics
EmployeeXM™ will be critical in supporting IT leaders and their
teams in rethinking how they listen to the needs of their employees
and act on their feedback to deliver world-class technology
experiences."
In addition to the study, Qualtrics launched EmployeeXM for IT,
which helps IT teams identify and improve the employee experience
by understanding technology gaps within the organisation. Leaders
can use insights gained to receive more clarity around how internal
technology, tools, and services can best support employees, and
which actions are needed to help their workforce be more productive
and successful.
EmployeeXM for IT closes employee technology gaps in four
areas:
- Provide IT and HR leaders with a holistic understanding of
employees' everyday technology experiences
- Improve IT support processes, quality, and perception
- Ensure new vendor implementations and project rollouts meet
employee needs
- Use employee insights to make the right investments and drive
continuous improvement
To learn more about EmployeeXM for IT and request a demo, please
visit qualtrics.com/it-demo. To see the full report findings please
visit this page.
About Qualtrics
Qualtrics, the world's No. 1 Experience Management (XM) platform
and creator of the XM category, is changing the way organisations
manage and improve the four core experiences of business––customer,
employee, product, and brand. Over 13,000 organisations around the
world are using Qualtrics to listen, understand, and take action on
experience data (X-data™)––the beliefs, emotions, and intentions
that tell you why things are happening, and what to do about it.
The Qualtrics XM Platform™ is a system of action that helps
businesses attract customers who stay longer and buy more, engage
employees who build a positive culture, develop breakthrough
products people love, and build a brand people are passionate
about. To learn more, please visit qualtrics.com.
Contact: press@qualtrics.com
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