To Prepare for the 2024 Hurricane and Wildfire
Seasons, the Un-carrier Has Ramped Up Its Disaster Preparedness
Efforts with More Network Hardening, New Response Vehicles,
Additional Deployed 2.5GHz Spectrum and a New Community Support
Program
With hurricane season starting this week and wildfire season
already here, T-Mobile (NASDAQ:TMUS) is ready to help make sure
customers, communities, businesses, first responders, government
agencies and others can reach the people they care about, get the
information they need and stay connected when it matters most.
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In the last three years, T-Mobile
increased its fleet of network emergency response assets and
vehicles by 2.4 times, adding SatCOLTs, SatCOWs and more. (Photo:
T-Mobile)
“At T-Mobile, we understand the vital role we have in keeping
people connected during challenging times, so we continue to expand
coverage and capacity, invest in network resilience and evolve our
approach to disaster response to be ready to respond when we’re
needed,” said Ulf Ewaldsson, president of technology at T-Mobile.
“Connectivity is a lifeline in a crisis, so we’ve increased
training, added more vehicles and further built our network. Our
priority is to ensure everyone who needs connectivity has it — from
families to public safety and first responders. We’ll be
ready.”
With some researchers predicting a record-breaking hurricane
season and above normal risks for wildfires for some portions of
the country this year, T-Mobile has taken significant steps to
further prepare its network, teams and resources, including:
- Turning on new 2.5 GHz spectrum to boost critical coverage and
capacity for nearly 60 million customers throughout the country,
including hurricane-prone areas such as Louisiana.
- Continuing to harden its network with permanent backup power
solutions like generators and batteries.
- Launching a Community Support Advocates Program that provides
specialized disaster response and recovery training for T-Mobile
employees looking to support on the frontlines.
- Adding brand-new XL SatCOLTs (Satellite Cell-On-Light-Trucks)
and XL SatCOWs (Satellite Cell-On-Wheels) — T-Mobile’s largest
disaster response network vehicles yet — later this year.
- Increasing its vehicle fleet of network SatCOLTs and SatCOWs,
as well as heavy-duty trucks to provide Wi-Fi and device
charging.
“In times of crisis, T-Mobile is ready to show up for our
customers and our communities and take action to help in recovery
where it is most needed,” said Jon Freier, consumer group president
at T-Mobile. “Our teams will be on the ground, ready to offer our
hands and hearts in times of need and ensure that we’re there to
support as best we can through the toughest of challenges.”
Network Hardening and Resilience
Since last year’s hurricane season, T-Mobile has continued to
harden its network with permanent backup power solutions like
generators and batteries to help ensure that when disasters strike,
key sites and overlapping coverage keep customers connected.
T-Mobile also recently turned on its new 2.5 GHz spectrum, which
improved coverage and capacity for nearly 60 million customers
across the country.
T-Mobile also continuously enhances its nationwide
infrastructure — including towers, cell sites, network switches,
data centers and other critical sites — to improve reliability and
resilience in urban and rural areas alike. Technicians and
engineers at T-Mobile’s National Operations Centers (NOCs) monitor
and manage the network 24/7 and when demand increases, they can
remotely concentrate the signal giving first responders more
bandwidth for data-intensive activities such as orchestrating
rescues.
Disaster Response Solutions
When disasters strike, T-Mobile deploys resources to boost and
restore coverage, recover from commercial power outages and deliver
connectivity to those in need across the U.S. In the last three
years, T-Mobile increased its fleet of network emergency response
assets and vehicles by 2.4 times, adding SatCOLTs, SatCOWs and
more. In the same timeframe, the Un-carrier added more Network
Emergency Operations Center Class A Recreational Vehicles (RVs),
Community Support Command Center Class C RVs and heavy-duty command
center trailers for on-site operations, network and support
management; agile VSATs (Very Small Aperture Terminals) for
quick-deploy satellite backhaul; and heavy-duty Wi-Fi and charging
trucks and trailers.
Later this year T-Mobile will introduce its largest network
disaster response vehicles to date — XL SatCOLTs and XL SatCOWs.
These massive, heavy-duty network response vehicles will supplement
coverage and restore connectivity through satellite and microwave
backhaul. They will be outfitted with the latest 5G hardware to
operate across a much wider coverage footprint and provide nearly
the same level of service as one of T-Mobile’s macro cell
sites.
Supporting Communities, First Responders and Government
Agencies
T-Mobile recently introduced the Community Support Advocates
Program (CSAP), which offers specialized training in the
Un-carrier’s disaster response protocols for employees looking to
support on the frontlines during a disaster. CSAP team members will
then deploy bringing device charging, supplies and Wi-Fi to
communities affected by disasters.
Throughout the year, T-Mobile’s emergency response teams
participate in exercises and training to refine their skills and
strengthen disaster response strategies. T-Mobile collaborates with
government organizations, first responder agencies, public
utilities and other wireless providers drawing lessons from
previous disasters to improve future response and restoration
efforts. Emergency teams also join industry events to engage with
disaster response experts, like at the Governor’s Hurricane
Conference and U.S. Chamber of Commerce Building Resilience
Conference.
During disasters, T-Mobile collaborates with local governments’
Emergency Operations Centers to provide network services, establish
connectivity and prioritize restoration efforts to local, state and
federal agencies, first responders, medical teams and others when
it’s most needed.
First responders, emergency officials and other eligible
critical infrastructure customers can register for Wireless
Priority Service (WPS) to get priority access and preemption on
T-Mobile’s network at no cost. When seconds matter during times of
emergency or network congestion, WPS moves critical communications
to the front of the line.
For more information on how T-Mobile prepares for and responds
to disasters, visit T-Mobile’s Emergency Response Hub.
Follow @TMobileNews on X, formerly known as Twitter, to stay up
to date with the latest company news.
See 5G device, coverage, & access details at
T-Mobile.com.
About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Mint Mobile. For more information please visit:
https://www.t-mobile.com.
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