Enabled by Amelia – recently acquired by
SoundHound AI – MUSC Health’s new AI agent streamlines patient
appointment management
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice
artificial intelligence, today announced that MUSC Health has
deployed an AI agent, powered by its Amelia Patient Engagement
solution, to enhance patient access. MUSC Health’s new AI agent,
named Emily, leverages Amelia’s integration with Epic to enable
personalized, simplified, and efficient patient self-service.
Amelia was recently acquired by SoundHound AI.
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Enabled by Amelia – recently acquired by
SoundHound AI – MUSC Health’s new AI agent streamlines patient
appointment management. (Photo: Business Wire)
Emily is currently available 24/7 to answer calls within MUSC
Health’s patient access center. Patients can speak with Emily to
manage their appointments and get answers to non-clinical
questions. The Charleston-based healthcare system anticipates that
Emily will help increase patient satisfaction and operational
efficiency.
“MUSC Health is committed to delivering best-in-class service to
our patients. This includes all touch points in the care continuum.
Thanks to Amelia’s integration with Epic, we are able to build and
deploy a robust digital assistant that is already having a positive
impact on patient access. Powered by the Amelia Patient Engagement
solution, our digital assistant enables direct patient
self-service, helping to reduce call volumes and wait times,” says
Crystal Broj, Enterprise Chief Digital Transformation Officer at
MUSC Health.
“As a patient, moving through the care continuum can be
worrying, with long wait times and confusing administrative
processes only adding to the stress. MUSC Health is facing this
challenge head on by deploying an AI agent to provide patients with
immediate, personalized appointment management support. The team at
MUSC Health is a trailblazer in AI for healthcare, and we are proud
to partner with them on their digital transformation journey,” says
Michael Anderson, Executive Vice President of Enterprise AI at
SoundHound AI.
Now part of SoundHound AI’s broader market offering, the Amelia
Patient Engagement solution provides healthcare organizations with
AI agents that leverage the latest in conversational AI and
generative AI technology, while also maintaining reliability,
security, and scalability. These AI agents are HIPAA-compliant and
available across any voice- or chat-based channel to answer patient
questions and automate self-service tasks through natural-language
conversations.
Leading health systems deploy Amelia AI Agents to automate tasks
such as:
- Scheduling and managing appointments
- Intake, pre-registration, and check-in
- Patient payments
- Medication refills
- Finding locations, doctors, and services
To learn more about the Amelia Patient Engagement solution in
Connection Hub on Epic Showroom, visit:
https://showroom.epic.com/listing?id=1120
For more information on Amelia’s Healthcare offering, visit:
https://amelia.ai/solutions/healthcare/
For more information on SoundHound AI, visit:
https://www.soundhound.com/
About MUSC
Founded in 1824 in Charleston, MUSC is the state’s only
comprehensive academic health system, with a unique mission to
preserve and optimize human life in South Carolina through
education, research and patient care. Each year, MUSC educates more
than 3,200 students in six colleges – Dental Medicine, Graduate
Studies, Health Professions, Medicine, Nursing and Pharmacy – and
trains more than 900 residents and fellows in its health system.
MUSC brought in more than $300 million in research funds in fiscal
year 2023, leading the state overall in research funding. MUSC also
leads the state in federal and National Institutes of Health
funding. For information on academic programs, visit musc.edu.
As the health care system of the Medical University of South
Carolina, MUSC Health is dedicated to delivering the
highest-quality and safest patient care while educating and
training generations of outstanding health care providers and
leaders to serve the people of South Carolina and beyond. Patient
care is provided at 16 hospitals (includes owned or governing
interest), with approximately 2,700 beds and four additional
hospital locations in development, more than 350 telehealth sites
and nearly 750 care locations situated in all regions of South
Carolina. In 2024, for the 10th consecutive year, U.S. News &
World Report named MUSC Health University Medical Center in
Charleston the No. 1 hospital in South Carolina. To learn more
about clinical patient services, visit muschealth.org.
MUSC has a total enterprise annual operating budget of $5.9
billion. The 31,000 MUSC family members include world-class
faculty, physicians, specialty providers, scientists, students,
contract employees, affiliates and care team members who deliver
groundbreaking education, research and patient care.
About Amelia
Amelia by SoundHound AI is a global leader in enterprise AI
agent software. The company combines cutting-edge innovation in
Conversational AI and Generative AI with unparalleled industry
expertise to deliver powerful enterprise AI agents that automate
tasks, answer questions and create phenomenal value across
healthcare, financial services, insurance and more. Consistently
recognized by analyst firms as an AI market leader, Amelia powers
voice- and chat-based operations for Fortune Global 500 leaders
including Telefónica, BBVA and BNP Paribas. Amelia. Where
Innovation Meets Expertise.
About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational
intelligence, offers voice AI solutions that let businesses offer
incredible conversational experiences to their customers. Built on
proprietary technology, SoundHound’s voice AI delivers
best-in-class speed and accuracy in numerous languages to product
creators across automotive, TV, and connected devices, and to
customer service industries via groundbreaking AI-driven products
like Smart Answering, Smart Ordering, and Dynamic Drive Thru, an
AI-powered multimodal food ordering solution. Along with SoundHound
Chat AI, a powerful voice assistant with integrated Generative AI,
SoundHound powers millions of products and services, and processes
billions of interactions each year for world class businesses.
Epic is a registered trademark of Epic Systems Corporation.
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Fiona McEvoy 415 610-6590 PR@SoundHound.com
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