More than Half of Global Organizations Plan to Increase Their Investment in “Human-Centered” Software Design in the Next Year, According to Progress Sponsored Research Study
09 April 2024 - 3:00PM
Progress (Nasdaq: PRGS), the trusted provider of infrastructure
software, today announced the results of its global survey,
“Human-Centered Software Design: A State of the Marketplace
Report.” Sponsored by Progress and conducted by independent
research firm Insight Avenue, the survey is based on interviews
with more than 700 application developers and IT decision-makers
worldwide. The purpose of the survey is to offer insights into
businesses’ approaches and levels of maturity in building
human-centric applications amidst the increasing importance of
accessibility. The full report and findings can be found here.
Human-centered application development refers to building
applications and websites that are easy and comfortable to navigate
across a diverse community of users. They should address the
specific needs of people, including those with differing abilities,
demographics and personality factors as well as diverse language
and cultural backgrounds and more. With the European Union and the
United States introducing legislation for businesses to provide
equal access to digital services for all and a socioeconomic
culture driven by inclusive best practices, inaction is no longer
an option.
Although nearly every organization participating in the research
acknowledged the importance of human-centric app development, a
wide disparity existed between intent and action. While 98% of the
respondents stated it was important, only 34% are currently
addressing the issue through tools, training and policy. As
barriers, the respondents mentioned the speed of development while
meeting customer demands at the same time (42%), complexity and
lack of agility (41%) and lack of in-house skills (29%).
The survey findings also show:
- 76% of respondents consider building human-centric applications
more important than it was two years ago, driven by a combination
of business considerations and cultural shifts
- 56% stated it is a major need and plan to invest in
human-centric applications in the next 12–18 months
- 86% said it was harder to retrofit inclusion and accessibility
into existing applications than factoring them into new
applications from the start
- An average of only 59% of current applications in surveyed
organizations are estimated to meet accessibility requirements
- 97% of those surveyed are experiencing human-centricity
adoption challenges
The survey results also show that organizations are losing
ground to competitors because of confusion around the tools and
processes needed to proactively create human-centric design.
Various tooling solutions were referenced by survey respondents,
including AI and machine learning, chatbots, assistive technology
for motor disabilities, color contrast checking and more. In
addition, to make further inroads, organizations need training,
improved collaboration and cost-effective approaches. They need to
identify and work with partners and suppliers who prioritize
essential protocols and metrics around inclusion and
accessibility.
“Creating human-centric digital experiences means personalizing
experiences and tailoring them to both people and their context, so
they are as relevant as possible. It also means making those
experiences accessible to a broader range of people with a broader
range of needs and abilities,” said Loren Jarrett, EVP & GM,
Digital Experience, Progress. “At Progress, we are committed to
helping organizations proactively invest to build more inclusive,
contextual and tailored digital products.”
The survey “Human-Centered Software Design: A State of the
Marketplace Report” was conducted in 13 countries across North
America, Latin America, Europe and Asia.
About ProgressProgress (Nasdaq: PRGS) provides
software that enables organizations to develop and deploy their
mission-critical applications and experiences, as well as
effectively manage their data platforms, cloud and IT
infrastructure. As an experienced, trusted provider, we make the
lives of technology professionals easier. Over 4 million developers
and technologists at hundreds of thousands of enterprises depend on
Progress. Learn more at www.progress.com.
Progress is a trademark or registered trademark of Progress
Software Corporation and/or its subsidiaries or affiliates in the
U.S. and other countries. Any other names contained herein may be
trademarks of their respective owners.
Press Contact:Kim BakerProgress+1-800-213-3407
pr@progress.com
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