Inspiro and Microsoft Continue to Elevate the Philippine BPO Industry through Cloud Technology
06 Dezember 2023 - 5:00PM
In a groundbreaking partnership, Inspiro and Microsoft are joining
forces to create innovative solutions using Microsoft technology.
Inspired by a shared vision to enhance customer experiences, boost
employee productivity, and unlock new business opportunities, both
organizations celebrate significant milestones and eagerly look
toward the future.
Inspiro has been a leading force in the Philippines for over two
decades, employing over 12,000 experts and providing top-notch
customer experience solutions to global brands. Their diverse
services, including CX strategy and consulting, CX management, and
digital CX, cater to clients across industries like
telecommunications, finance, retail, and healthcare.
Since the partnership was announced in 2022, Inspiro has
harnessed Microsoft’s revolutionary tools, including Azure cloud
services, Power BI, Windows Virtual Desktop, and Microsoft Teams.
These cutting-edge solutions have propelled Inspiro to the
forefront of the industry, elevating its services and establishing
its Philippine operations as a center of excellence.
“Together with Microsoft, we are proud to announce the
successful update on our digital transformation program,” said Yuji
Hamamoto, President and CEO of Inspiro. “By integrating Microsoft
Azure, we can now access data-driven insights that empower us to
make informed decisions and drive overall growth.”
In just one year, Inspiro has undergone a remarkable
transformation, leveraging Microsoft technology across various
departments to improve the efficiency of its Operations and Support
Groups. The company’s Data-Driven Management (DDM) now operates on
a private Microsoft Azure cloud, allowing for scalable data storage
without additional servers.
Inspiro has already migrated 40% of its targeted applications to
the Microsoft Azure cloud, with plans to migrate more by the first
quarter of 2024. This strategic move supports their scaling efforts
and enables the creation of new revenue streams and growth
opportunities.
Going forward, Inspiro and Microsoft will focus on four key
areas: improving handling time and speed to market, strengthening
competitive positioning, boosting revenue, and enhancing employee
productivity and engagement. Additionally, the partnership aims to
leverage Microsoft’s technology stack for further innovations such
as robotic process automation, data warehouse modernization, app
modernization, security, and Generative AI.
“We’re thrilled with the optimization and scalability
Microsoft’s innovations have brought to our applications and
infrastructure,” shared Hamamoto. “Our developers can now deliver
innovative solutions with increased velocity and agility, allowing
us to serve customers more efficiently. We’re excited to advance
our digital transformation alongside Microsoft.”
Peter Maquera, CEO of Microsoft Philippines, added, “We’re proud
of the progress we’ve made with Inspiro, and we’re committed to
supporting and investing in their digital ambitions. By empowering
Inspiro with our industry-leading technology, we’re shaping the
future of the BPO industry in the Philippines and beyond.”
With its parent company, Altius Link, and a vast network of
58,000 CX champions across 100 locations worldwide, Inspiro is
well-positioned to capitalize on the opportunities its partnership
with Microsoft presents. Altius Link, a collaboration between KDDI
Corporation and Mitsui & Co, is fueling Inspiro’s growth
trajectory and propelling them towards a digitally connected
future.
About Inspiro
A global CX outsourcing leader, Inspiro empowers smart, secure,
seamless, scalable, and satisfying customer experience (CX) across
a network of 58,000 BPO and customer champions in 100 strategic
locations. With delivery operations in North and Latin America,
Australia, and the Asia Pacific, Inspiro supports every stage of
the customer lifecycle through next-generation CX solutions
integrating strategy, people, innovation, and analytics.
Inspiro is owned by Altius Link, Inc., a synergistic partnership
between KDDI Corporation and Mitsui & Co., Ltd. This new
company combines KDDI Evolva and Relia's expertise in contact
centers, back-office operations, and information technology to
create Japan's largest contact center by sales value. Altius Link
aims to become a leading digital BPO and trusted partner to
companies globally.
About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) enables digital
transformation for the era of an intelligent cloud and an
intelligent edge. Its mission is to empower every person and every
organization on the planet to achieve more.
Contact:
Raymond BoholanoVP, Marketing and Corporate
Communicationsraymond.boholano@inspiro.com
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